Toshiba B-EX4T1 Owners Manual - The Barcode Warehouse

5. TROUBLESHOOTING ENGLISH VERSION EO1-330895.1 Error Messages5. TROUBLESHOOTINGThis chapter lists the error messages, possible problems, and their solutions.WARNING!If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair theprinter. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representativefor assistance.5.1 Error MessagesNOTES:• If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.• After the printer is turned off, all print data in the printer is cleared.• “****” indicates the number of unprinted media. Up to 9999 (in pieces).Error Messages Problems/Causes SolutionsHEAD OPENThe Print Head Block is opened in Close the Print Head Block.Online mode.HEAD OPEN **** Feeding or printing has been attemptedwith the Print Head Block open.Close the Print Head Block. Then pressthe [RESTART] key.COMMS ERROR A communication error has occurred. Make sure the interface cable is correctlyconnected to the printer and the host, andthe host is turned on.PAPER JAM ****1. The media is jammed in the mediapath. The media is not fed smoothly.1. Remove the jammed media, and cleanthe Platen. Then reload the mediacorrectly. Finally press the[RESTART] key.⇒ Section 5.3.2. The media is not loaded properly. 2. Reload the media correctly. Thenpress the [RESTART] key.⇒ Section 2.3.3. Wrong Media Sensor is selected forthe media being used.4. The Black Mark Sensor is notcorrectly aligned with the BlackMark on the media.5. Size of the loaded media is differentfrom the programmed size.6. Media sensor has not been properlycalibrated for the media being used.3. Turn the printer off and then on. Thenselect the Media Sensor for the mediabeing used. Finally resend the printjob.4. Adjust the sensor position. Then pressthe [RESTART] key.⇒ Section 2.3.1.5. Replace the loaded media with onethat matches the programmed sizethen press the [RESTART] key, orturn the printer off and then on, selecta programmed size that matches theloaded media. Finally resend the printjob.6. Refer to Section 2.10 to set thethreshold. If this does not solve theproblem, turn off the printer, and call aTOSHIBA TEC authorised servicerepresentative.E5- 1