Thermo Scientific Multidrop® 384 - Lab Equipment, Industrial ...

9.3.4 Defects and abnormal stresses
Chapter 9: Troubleshooting
Whenever it is likely that the protection against safety hazards has been impaired, the instrument
should be made inoperative and be secured against any unintended operation.
The protection is likely to be impaired if, for example, the instrument:
1. shows visible damage;
2. fails to perform the intended functions;
3. has been subjected to prolonged storage under unfavorable conditions, or
4. has been subjected to severe transport stresses.
9.4 Service request protocol
If the Multidrop 384 requires service, contact your local Thermo Fisher Scientific representative or the
Thermo Fisher Scientific technical service department. Do not under any circumstances send the
instrument for service without any prior contact. It is imperative to indicate the fault and nature of the
required service. This will ensure a faster return of the instrument to the customer.
The Thermo Fisher Scientific representative or distributor will take care of sending a complaint form
(that is, the Warranty Claim Technical Sheet) to the Thermo Fisher Scientific technical service
department. The Warranty Claim Technical Sheet contains a more detailed description of the fault,
symptom or condition. Give all the necessary information to the distributor, who will fill in and forward
the Warranty Claim Technical Sheet to the Thermo Fisher Scientific technical service department.
Check section 7.9 How to pack for service. You will find instructions on how to proceed before
shipping the instrument for service.
Check that any necessary decontamination procedure has been carried out before packing. See
sections 9.4.1 and 9.4.1.1 on decontamination. Refer also to section 7.8 Decontamination procedure.
Ensure that the Certificate of Decontamination as well as the return authorization number (RGA) are
sent with the instrument.
The Thermo Fisher Scientific technical service department will keep you up to date with the progress
of service and provide you with any further details you might need, for example, on maintenance,
serviceability, troubleshooting and replacement.
9.4.1 Decontamination
Decontamination should be performed in accordance with normal laboratory procedures. Any
decontamination instructions provided with the reagents used should be followed.
A decontamination procedure is only recommendable when infectious substances have been in direct
contact with any part(s) of the instrument.
Thermo Scientific Multidrop ® 384 User Manual; Rev. 3.4, Cat. no. 1507010 69