Dudley Strategy for Tackling Health Inequalities 2010-15

8.3 TRANSFORMING COMMUNITY SERVICESIntroductionDudley Community Services provide a wide range of adult and children‟s services tothe population of Dudley. The core service specifications have been developed overmany years and are regularly reviewed to ensure they are able to respond todemographic changes identified within the Joint Strategic Needs Assessment (Littleand Moss, 2009) and other commissioning strategies. In 2009/10 the CommunityContract was agreed with commissioners and has been used by them to monitor theperformance of Dudley Community Services on activity and quality indicators. Thisreport endeavours to outline the key changes we have made to the way our servicesare managed and demonstrate how we believe we have positioned ourselves torespond to the agenda for Transforming Community Services and to support thecommissioners in addressing the priority needs of the resident population of DudleyBorough and reduce Health Inequalities.Vision and Values within Dudley Community Services.In 2009/10 we developed our own set of vision and value statements which built ofthose of Dudley PCT but reflected the “provider” function more clearly so that theyhad added relevance to our service areas. These have been updated for 2010/11 toreflect the Transforming Community Services agenda and have been distilled into 5mission statements;Box 1 Mission Statements1. To lead the safe transfer of DCS into one or more alternative organisationsunder the TCS agenda2. To work in partnership to develop integrated services which deliver a positivepatient experience, promote independence and improve health outcomes3. To deliver prevention and early intervention services that meet the needs of ourcommunities4. To provide first class community health services that people trust, in the rightsetting and at the right time5. To attract and retain an effective, diverse and flexible workforce enabling themto develop their skills and expertiseThese mission statements and supported by the nine strategic objectives shown inBox 2 and will be linked to the DCS business plans and those of the clinical businessunits. This helps us to ensure that prevention and early intervention are seen aseverybody‟s business and enables us to focus on this as we continue to transformcommunity services.Box 2 Strategic Objectives1. We will effectively lead DCS through an organisational change managementprogramme2. We will achieve clinical excellence3. We will contribute to the achievement of public health targets4. We will design and deliver patient centred care, develop new and existingservices to meet changing needs5. We will ensure the health and safety of our patients, staff and visitors185