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RI.6.6: Strategy and resources for user relations and supportRelevance:The indicator describes the facility’s strategy for user relations as wellas financial and human resources dedicated to this topic in order toensure that the defined objectives can be met. These factors have influenceon the user service quality and on the user satisfaction, the attractivenessof the facility, and the quality of the generated results.Compilation:• Identify and report the strategy of the new RI for user relations(non-proprietary and proprietary) and the support services offeredfor users.• Identify and report the financial resources (in k€ or % of budget)devoted to user relations.• Identify and report the human resources devoted to user relations,if possible quantitatively (persons or person-months) and qualitatively(skills).Data sources and collection methods:• Analysis of project proposal, other relevant project documentssuch as user information materials or strategic plans, facility website• Interviews with the project coordinator, scientific manager,responsible person for user relations, or other suitable expertsinvolved in the project or the facility managementData analysis methods:• Descriptive content analysisReferences:NoneDefinitions and explanations:User: A user is a scientist, who uses the facility and the offered instrumentationin order to perform scientific research. Users can either befrom public or from private institutions. They can conduct non-proprietaryor proprietary research.Non-proprietary refers to scientific research for which the researchresults are published in the open scientific or technical literature. Theresearch results are thus accessible to other interested parties.Proprietary refers to research for which the knowledge, technical dataand inventions generated during the scientific work are treated as proprietaryby the user. Results are not published in the open literature.64