WWW/Internet - Portal do Software Público Brasileiro

ISBN: 978-972-8939-25-0 © 2010 IADISthis direction, our research will be developed. We think to have two steps in the process change: the first hasthe goal to introduce into the process the Web2.0 tools in order to improve and change gradually theemployee tasks; the second using these new tools, the business process must be decomposed in order to bemore flexible delegating the employees to execute correctly the tasks using their knowledge (that issupported by the entire information system 2.0).ACKNOWLEDGMENTWe want to thank the Links Management & Technology S.p.A. of Lecce for the support and the possibility totest our approach in a research project funded by Apulia Region.REFERENCESChwelos, P., Benbasat, I., and Dexter, A. S, 2000. Empirical Test of an EDI Adoption Model. Information SystemsResearch.Duncan, N. L., 2009. The invisible weapon: A study of Information Technology Infrastructure as a Strategic Resource Inthe Insurance Industry. Retrived 3/01/09 World Wide Web http://0-proquest.umi.com.millenium.itesm.mx:80/pqdweb?did=741213161&sid=2&Fmt=2&clientId=23693&RQT=309&VName=PQD.The Economist, 2007. Serious business Web 2.0 goes Corporate. A report from the Economist Intelligence Unit.Edison, S. W. and Geissler, G. L., 2000. Measuring attitudes Towards General Technology: Antecedents, Hypotheses andScale Development. Journal of Targeting, Measurement and Analysis for Marketing. Vol 12, 2..Frappaolo, C., and Keldsen, D., 2008. Enterprise 2.0: Agile, Emergent & Integrated. MarketIQ Intelligence Quarterly(aiim).Frappaolo C., Keldsen D. and Scrupski S., 2009. The State of Enterpise 2.0 Adoption Q4 2009. The 2.0 AdoptionCouncil, pp. 10.Hammer M., 1990. Reengineering work: don’t automate, obliterate. Harvard Business Review.Hammer M., 1993. Reengineering the corporation: a manifesto for Business Revolution. Harper Business, New York.Holt, D. T., Bartczak, S. E., Clark, S. W., and Trent, M. R., 2007. The development of an instrument to measurereadiness for knowledge management. Knowledge Management Research & Practice. pp. 75- 92.Lazar, I., 2007. Creating Enterprise 2.0 from Web 2.0. Business Communications Review. Vol 37, No. 8.Lin, C.-H., and Peng, C.-H., 2005. The Cultural Dimension of Technology Readiness on Customer Value Chain inTechnology Readiness on Costumer Value Chain in Technology-Based Service Encounters. Journal of AmericanAcademy of Business. Vol. 7, No. 1. pp. 176-189.Massey, A. P., Khatri, V., and Montoya-Weiss, M. M, 2007. Usability of Online Services: The Role of TechnologyReadiness and Context. Decision Sciences. Vol. 38, No. 2, pp. 277-289.McAfee, A. P., 2006. Enterprise 2.0: The Dawn of Emergent Collaboration. MITSloan management review. Vol. 47, No3, pp. 21-28.Newman, A. C., and Thomas, J.G., 2009. Enterprise 2.0 Implementation. New York, USA: McGraw Hill.Parasuraman, A., 2000. Technology Readiness Index (TRI): A Multiple-item Scale to Measure Readiness to EmbraceNew Technologies. Journal of Service Research. pp. 307-321.Premkumar, G. and Ramamurthy, K., 1995. The Role of Interorganizational and Organizational Factors on the DecisionMode for Adoption of Interorganizational Systems. Decision Sciences. Vol 26, No.3, pp. 303-306.Richey, G. R., Daugherty, P. J., and Roath, A. S., 2007. Firm Technological Readiness and Complementarity:Capabilities Impacting Logistics Service Competency and Performance. Journal of Business Logistics. Vol. 28, No.1.318