WWW/Internet - Portal do Software Público Brasileiro

IADIS International Conference WWW/Internet 20103.2 Web 2.0 and Public Governance: The Administration SideWith Web 2.0, the border between e-Democracy and e-Government is blurring. In many cases, the Web 2.0is used as a means to improve Public Administration. One important point is: citizens suggest animprovement. This is a valuable feedback to agencies and makes administration more accessible. As anexample, the Dutch ministry of the Interior set up a portal posing the question: How would you improvegovernment? From many answers the best three were voted. The winning ideas included: (a) Help me withthis e-Form; (b) Government makes it possible - a proactive system; (c) A portal that makes governmentservices more accessible. Web 2.0 tools can be used for cross-agency cooperation and managingadministrative knowledge. In administrations the usage for cross-agency cooperation is substantial – sodifferent agencies may write joint reports. In the public sector problems may occur as cooperation is informalskipping hierarchies. Further some moderation may be needed, as it comes to sharing of rather sensitive data.Another field is lawmaking – an effort involving politicians, administrations, citizens and experts.Connecting stakeholders will make law-making more effectively. Empowered through ICT law making maybecome more transparent, accessible and accountable. Further, citizen will be more engaged in public lifewhen they get better access to parliament.Knowledge Management is an important application for larger communities of knowledge workers andpublic administration is a typical example for them. The usage for Knowledge Management means especiallysharing of informal and tacit knowledge among. Also the persons involved get a better understanding whatother persons of the community do. In addition, analyzing and visualizing the flow of knowledge may revealtrends. Different social interaction scenarios may be investigated. For the professionals information exchangeis of utmost importance. Taking as example the field of e-Government the professional community hasdifferent stakeholders, such as politicians, administrators, companies, researchers. For them, the portalwww.epractice.eu was created and promoted by the European Commission.3.3 Web 2.0 and Less Developed CountriesIn particular for Less Developed Countries (LDC) Web 2.0 becomes important. For LDCs one has to putemphasis on low-cost, grassroots, sustainable solutions that makes emails and mobile phones fundamental. InLess Developed Countries mobile phones can substitute other ways of communication; so mobile phoneshave undergone a transformation to a multi-purpose tool of ubiquitous nature. Thus a priority is to deploycontent and applications for mobile phone applications. There are other factors as well promoting mobilephones. So with regard the political situation in Less Developed Countries prepaid mobile phones are popularbecause they cannot be tracked back to particular citizen. It is a way to organize participation in the case ofunstable democracies and authoritarian regimes. In addition, economic factors count also for the mobilephones.REFERENCES1. Leitner, C. (ed), eGovernment in Europe: The State of Affairs, presented at the eGovernment Conference in Como,EIPA, Maastricht, 2003.2. Millard, J. (ed), European eGovernment 2005-2007: Taking stock of good practice and progress towardsimplementation of the i2010 eGovernment Action Plan, presented at the eGovernment Conference in Lisbon, ECBrussels, 20073. Osimo, D., Web 2.0 in Government: Why and How? http://www.jrc.es/publications/ pub.cfm?id=15654. Fages, R., Sanguesa, R., (ed), State of the art in Good Practice Exchange and Web 2.0, http://www.epractice.eu,September 20075. COE, Council of Europe, Good Governance in the Information Society,http://www.coe.int/T/E/Integrated_Projects/Democracy/6. COE, Council of Europe, Reflections on the Future of Democracy in Europe, ISBN 92-871-5835-5, Sept 20087. Smith, S., Macintosh, A., Millard, J. (ed), Study and supply of services in the development of eParticipation in theEU, http://www.european-eparticipation.eu, May 2008385