Department of Transport Annual Report 2010 - 2011

Percentage by which the waiting time standard for metropolitan area taxis is met
DoT is responsible for regulation of the Perth metropolitan taxi industry via the
administration of the Taxi Act 1994.
Following the 1999 National Competition Policy Review of the Perth metropolitan taxi
industry, the then DPI introduced industry performance standards. The standards
have been in place since 1 July 2000 and the taxi industry is required to meet these
performance standards.
An independent external consultant analyses taxi industry data, sourced from the
TDS providers, and reports on taxi demand and industry viability trends as well as
the performance of the taxi industry against the industry standards on a monthly and
quarterly basis.
This assessment gives DoT the ability to provide the Minister with evidence-based policy
recommendations and therefore directly assists the regulatory function of the DoT.
In addition to JNC, taxi performance is measured by determining the average time
a customer has to wait for a taxi following a booking, during peak and off-peak
times, and then comparing the result against the relevant performance standards. To
calculate this measure, the wait times for taxis requested as soon as possible (asap)
have been measured during peak and off-peak times, and bookings that meet the
performance standard are presented as a percentage against all asap bookings.
Trends from this indicator assist with determining supply and demand requirements
for the industry and provide rationale for determining whether or not there is a
requirement to release additional taxi plates.
Industry performance is assessed by obtaining and analysing data from the two
major TDS providers in the metropolitan area. Waiting time information is available
from the TDS systems and measured as the difference between when the customer
first requested the taxi and when the driver turned on their meter to start the job.
Percentage by
which the waiting
time standard
for metropolitan
area taxis is met.
96
2007-08
actual
2008-09
actual
2009-10
actual
2010-11
target
2010-11
actual
87.2% 91.1% 91.8% 90.0% 91.9%
Reasons for
significant
variance
Percentage of time maritime infrastructure is fit for purpose when required
DoT is responsible for the planning, creation, enhancement and management of
new and existing land and water based maritime facilities for small craft throughout
Western Australia.
DoT manages and maintains a variety of maritime infrastructure assets, including
jetties, wharves, boat launching facilities, pens and moorings at approximately
50 discrete locations throughout the State, to service the fishing and commercial
maritime industries and the recreational boating needs of Western Australians.
DoT also maintains associated navigational aids that are strategically placed in
water and onshore to ensure that the boating community can safely transit through
waterways. It also maintains the navigable waters at its managed maritime facilities
as well as at a small number of other locations, including two commercial ports,
throughout the State by providing access via dredged channels.
The facilities and their purpose vary for each location and the associated management
and maintenance plans vary accordingly.
The outcome of this indicator is measured by determining the percentage of time
each of the four infrastructure categories (1. Pens and moorings, 2. Jetties and other
infrastructure, 3. Navigational aids, and 4. Dredged channels) is fit for purpose when
required, then calculating the average percentage across all four to arrive at the
measure.
A consistently high percentage of availability will confirm that maritime infrastructure
is being appropriately maintained and is accessible to the boating industries and the
public of Western Australia.
Percentage of
time maritime
infrastructure is
fit for purpose
when required.
2007-08
actual
2008-09
actual
2009-10
actual
2010-11
target
2010-11
actual
98.77% 99.65% 99.87% 99.65% 99.73%
Reasons for
significant
variance