Department of Transport Annual Report 2010 - 2011

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Executive summary The Department of Transport (DoT) made major progress last year towards its vision of being a leader in providing world-class transport services and solutions. This executive summary outlines some of the major achievements and milestones met by DoT during the 2010-11 financial year. Driver and Vehicles Services (DVS, formerly known as Licensing) has continued to adapt and improve its business through use of new technologies. A major upgrade to the customer contact centre’s telecommunications systems and various other reform projects were completed in 2010-11. The telecommunications system improvements provide customers with greater flexibility to make enquiries and payments using voice recognition, and in March 2011 the call centre achieved its highest service level in more than seven years. BPOINT, an internet and telephone credit card payment system, was introduced in December 2010 for the payment of traffic infringements, and provides customers with the ability to pay by credit card at any time. 2 Self-service web kiosks were installed in all nine metropolitan DVS centres to reduce the number of people waiting to be served by customer service officers. A new graduated demerit point system for novice drivers was introduced in 2010-11. This initiative, which reduced the number of demerit points available to learner and P-plate drivers, was the result of recommendations from the Road Safety Council regarding the high number of novice drivers involved in road crashes. The DoT website was enhanced in 2010-11, bolstering self-service initiatives such as demerit points enquiries, the optional plates enquiry tool, driver licence status, vehicle licence enquiry, account details enquiry and the introduction of smart forms. In the regions, a landmark agreement was forged between DoT and the Meekatharra Community Resource Centre to provide driver and vehicle licensing services to people in the Meekatharra area. This marked the first time a not-for-profit organisation was engaged to provide online licensing services. DVS business once again grew in 2010-11, and approximately $1.6 billion was collected through fees and charges and 6.2 million transactions were processed. Driver and Vehicle Services: Customer receiving new plates
In the Passenger Services Business Unit (PSBU), DoT developed a new Taxi Camera Surveillance Unit (TCSU) standard and secured $7.7 million to fund camera upgrades in all metropolitan taxis. During the 2010-11 financial year DoT approved 130 peak period, 58 restricted area and 30 conventional taxi lease plates for release to meet increasing demand. DoT also started work on the Taxi Action Plan (TAP), which aims to achieve the State Government’s objective to improve metropolitan taxi services, specifically in the areas of availability, safety and standards. As part of the TAP, DoT has recruited additional staff and purchased new vehicles to improve taxi compliance. Coastal areas were again a focus for DoT. The construction of a land-backed wharf at the Kalbarri Maritime Facility was completed to meet the growing demands of the local fishing and charter boat industries. At Woodman Point, DoT upgraded the parking facilities to a total of 300 car and boat trailer bays, costing $1.25 million. In April 2011 work was completed on the latest stage of a major program to replace jetties at Hillarys Boat Harbour. The $1.9 million demolition and reconstruction of D Jetty delivered a modern floating pen system with increased capacity and improved safety. A $10 million upgrade at the Port of Wyndham started in 2010-11 and is scheduled for completion at the end of 2011. The works will allow larger vessels to access the port, providing a strategic transport link for the east Kimberley region, which services the mining, cattle and tourism industries. DoT also continued its work in the promotion of safe boating throughout WA. The Marine Education Boatshed was a finalist in the 2011 WA Outdoor Recreation Industry Awards for its successful Seatrek Program, which provides teenagers with the skills to undertake week long sailing or powerboat voyages. The program is just one of the many exciting marine education experiences boatshed staff delivered to 9,235 primary and high school students in 2010-11. The number of Recreational Skipper’s Tickets issued to boaters also grew in 2010-11 with 15,967 people joining the 141,000 already qualified, strongly reinforcing the success of the marine safety initiative. Marine Officer verifying current Recreational Skipper’s Ticket 3
Page 1 and 2: Annual Report 2010 - 2011
Page 3 and 4: Contents Overview of agency ii Stat
Page 5: Director General’s foreword The D
Page 9 and 10: 1,815 23,241 Income by category $18
Page 11 and 12: Department of Transport Executive D
Page 13 and 14: Other legislation and regulations a
Page 15 and 16: Outcome 2: Vehicles and road users
Page 17 and 18: Services and key effectiveness indi
Page 19 and 20: Milligan Street Secure Taxi Rank up
Page 21 and 22: New managing contractor agreement -
Page 23 and 24: Driver safety The new novice driver
Page 25 and 26: Aquatic use review DoT, in partners
Page 27 and 28: Cycling infrastructure The Perth Bi
Page 29 and 30: Implementation of rail and road inv
Page 31 and 32: Development of new port capacity Th
Page 33 and 34: Transport energy Growing concerns a
Page 35 and 36: Financial targets: Actuals compared
Page 37 and 38: Comparative industry benchmarks DoT
Page 39 and 40: Compliance with public sector stand
Page 41 and 42: Employment and industrial relations
Page 43 and 44: Freedom of information Freedom of i
Page 45 and 46: Requirement 3 - The efficiency and
Page 47 and 48: Opinion In my opinion, the financia
Page 49 and 50: Financial Statements Statement of C
Page 51 and 52: Statement of Changes in Equity For
Page 53 and 54: Schedule of Income and Expenses by
Page 55 and 56: Summary of Consolidated Account App
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(c) Reporting entity The reporting
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(f) Property, plant and equipment a
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(k) Financial instruments In additi
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(ii) Provisions - other Employment
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Correction of prior period error Mo
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7. Accommodation expenses 2011 $ 00
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14. Income from State Government 20
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18. Receivables 2011 $ 000 2010 $ 0
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21. Property, plant, equipment, veh
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24. Construction in progress 2011 $
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29. Other liabilities 2011 $ 000 20
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32. Resources provided free of char
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35. Events occurring after balance
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(d) Operating revenues Total income
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(d) Operating revenues Total income
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37. Financial Instruments (a) Finan
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(b) Financial instrument disclosure
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38. Remuneration of senior officers
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Perth Parking Licensing Account 201
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Taxi Industry Development Account 2
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45. Administered assets and liabili
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Departmental desired outcome 1: An
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Percentage of regional airports rec
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Rate of serious rail accidents per
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Key efficiency indicators Average c
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Departmental desired outcome 2: Veh
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The key efficiency performance indi
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Departmental desired outcome 3: Int
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Efficiency key performance Indicato
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Driver and Vehicle Service Centres
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Department of Transport Annual Report 2010 - 2011

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