Department of Transport Annual Report 2010 - 2011

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Disability access and inclusion plan outcomes Outcome 1: People with disability have the same opportunities as other people to access the services of, and any events organised by, the Department. DoT continues to provide for the needs of people with disability with access to all relevant information as well as access to existing facilities and premises. All services offered by Passenger Services are accessible, and events continue to be conducted in accessible accommodation. Outcome 2: People with disability have the same opportunities as other people to access the buildings and other facilities of the department. DoT continues to work toward ensuring all office buildings and facilities are physically accessible to all people. 140 William Street, Perth was built to comply with the Building Code of Australia. All areas are wheelchair accessible, there are automatic doors to work areas and each floor has a disabled toilet. Metropolitan DVS centres provide the following facilities: • Parking bays for people with disability; • Toilets for people with disability; • Hydraulic desks for centres with high level customer service counters; • Automatic doors; and • Ground-level entrance access or ramps. Outcome 3: People with disability can access information from the Department as readily as other people can access it. DoT continues to regularly conduct reviews of its website to ensure it complies with the Website Governance Framework. DoT’s website has been designed to be accessed by as many users as possible and includes an accessibility page which outlines and explains the site’s accessibility features. The Department is committed to providing information for people with disability in alternative formats upon request. 34 Outcome 4: People with disability receive the same level and quality of service from staff as other people. DoT is committed to ensuring all stakeholders and customers are treated openly and honestly and dealt with equally and impartially. These issues will be addressed by a Disability and Access Inclusion Plan (DAIP) Working Group that is being formed. In dealing with these issues the Working Group will: • Provide a local point of contact for communication and advice on DAIP issues across the department; • Guide the development and implementation of DAIP initiatives on the six outcomes; and • Identify DAIP issues that need to be referred to the DoT corporate executive. Outcome 5: People with disability have the same opportunities as other people to make complaints to the department. DoT has a complaint management system that is customer friendly and flexible, where complaints can be made in person, by phone, fax, online or in writing. Complaints are properly investigated and addressed honestly and impartially. Customer feedback and complaints are seen as opportunities to not only resolve customer concerns, but also to build our knowledge and continuously improve our products and services. Outcome 6: People with disability have the same opportunities as other people to participate in any public consultation by the department. DoT strives to include a broad representation of people, including those with disability, in public consultation processes. This approach recognises the importance of engaging people of varying backgrounds, skills, talents and perspectives being valuable in the consultation process.
Compliance with public sector standard and ethical codes DoT is committed to ensuring the highest standards of probity and accountability in all interactions. Corporate induction People and Organisational Development has developed a training program to support DoT’s misconduct management framework and the Premier’s requirement that all public sector employees participate in accountable and ethical decision making workshops and attend an agency induction. This program provides new DoT employees with the opportunity to learn about the Department’s business, the role of each division and the way we work together to achieve positive results for the Western Australian community. The sessions allow new employees to meet key people from the organisation, including the Director General and senior management, and to gain practical insight about working for the department. The corporate induction is compulsory for all new employees and includes the accountable and ethical decision making presentation. This session is held monthly and runs for a full day. In 2010-11 107 employees attended the corporate induction. The DoT has been undergoing significant structural change with a large focus of this being in the area of human resources and staff behaviours. As such a new Code of Conduct was developed in March 2011. The Code of Conduct clarifies the standards of behaviour that are expected of DoT staff in the performance of their duties. It gives guidance in areas where staff need to make personal and ethical decisions. The Code of Conduct relates directly to the Department of Transport’s Strategic Plan 2010-2014 and the department’s values, which specifically state that we “act ethically and fairly.” Occupational safety, health and injury management DoT acknowledges occupational health, safety and wellbeing (OHS&W) is an important business driver. DoT is committed to provide a safe and healthy work environment for its people. Workers compensation and rehabilitation DoT is committed to providing injury management support to all workers that sustain a work-related injury or illness with a focus on safe and early return to meaningful work and in accordance with the Workers Compensation and Injury Management Act 1981. The OHS&W branch is responsible for effectively coordinating and case managing workers compensation claims, including early intervention in injury management in consultation with line managers and supervisors to assist claimants return to work as soon as practicable, The injury management system adopted has been developed with the goal to have our employees; • return to the same position with DoT; and if this is not possible • return to a new position with DoT; and if this is not possible • return to a position with another organisation. DoT OHS&W representatives 35
Page 1 and 2: Annual Report 2010 - 2011
Page 3 and 4: Contents Overview of agency ii Stat
Page 5 and 6: Director General’s foreword The D
Page 7 and 8: In the Passenger Services Business
Page 9 and 10: 1,815 23,241 Income by category $18
Page 11 and 12: Department of Transport Executive D
Page 13 and 14: Other legislation and regulations a
Page 15 and 16: Outcome 2: Vehicles and road users
Page 17 and 18: Services and key effectiveness indi
Page 19 and 20: Milligan Street Secure Taxi Rank up
Page 21 and 22: New managing contractor agreement -
Page 23 and 24: Driver safety The new novice driver
Page 25 and 26: Aquatic use review DoT, in partners
Page 27 and 28: Cycling infrastructure The Perth Bi
Page 29 and 30: Implementation of rail and road inv
Page 31 and 32: Development of new port capacity Th
Page 33 and 34: Transport energy Growing concerns a
Page 35 and 36: Financial targets: Actuals compared
Page 37: Comparative industry benchmarks DoT
Page 41 and 42: Employment and industrial relations
Page 43 and 44: Freedom of information Freedom of i
Page 45 and 46: Requirement 3 - The efficiency and
Page 47 and 48: Opinion In my opinion, the financia
Page 49 and 50: Financial Statements Statement of C
Page 51 and 52: Statement of Changes in Equity For
Page 53 and 54: Schedule of Income and Expenses by
Page 55 and 56: Summary of Consolidated Account App
Page 57 and 58: (c) Reporting entity The reporting
Page 59 and 60: (f) Property, plant and equipment a
Page 61 and 62: (k) Financial instruments In additi
Page 63 and 64: (ii) Provisions - other Employment
Page 65 and 66: Correction of prior period error Mo
Page 67 and 68: 7. Accommodation expenses 2011 $ 00
Page 69 and 70: 14. Income from State Government 20
Page 71 and 72: 18. Receivables 2011 $ 000 2010 $ 0
Page 73 and 74: 21. Property, plant, equipment, veh
Page 75 and 76: 24. Construction in progress 2011 $
Page 77 and 78: 29. Other liabilities 2011 $ 000 20
Page 79 and 80: 32. Resources provided free of char
Page 81 and 82: 35. Events occurring after balance
Page 83 and 84: (d) Operating revenues Total income
Page 85 and 86: (d) Operating revenues Total income
Page 87 and 88: 37. Financial Instruments (a) Finan
Page 89 and 90:
(b) Financial instrument disclosure
Page 91 and 92:
38. Remuneration of senior officers
Page 93 and 94:
Perth Parking Licensing Account 201
Page 95 and 96:
Taxi Industry Development Account 2
Page 97 and 98:
45. Administered assets and liabili
Page 99 and 100:
Departmental desired outcome 1: An
Page 101 and 102:
Percentage of regional airports rec
Page 103 and 104:
Rate of serious rail accidents per
Page 105 and 106:
Key efficiency indicators Average c
Page 107 and 108:
Departmental desired outcome 2: Veh
Page 109 and 110:
The key efficiency performance indi
Page 111 and 112:
Departmental desired outcome 3: Int
Page 113 and 114:
Efficiency key performance Indicato
Page 115 and 116:
Driver and Vehicle Service Centres
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Department of Transport Annual Report 2010 - 2011

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