Department of Transport Annual Report 2010 - 2011

Efficiency key performance indicators
Service 1: Transport system and services development, planning, operation
and regulation
Transport system and services development, planning, operation and regulation is
designed to improve accessibility and safety of the transport system for all Western
Australians.
This service contributes to the Government’s framework for strategic management
goal – Outcome based service delivery through:
1. Transport system and services development and planning:
• integration between and within transport modes;
• managing heavy vehicle freight movement to major industrial and intermodal
sites;
• increasing accessibility to a reasonable level of transport services for all
individuals, businesses and communities; and
• encouraging sustainable choices through programs such as TravelSmart and
cycling promotions.
100
2. Transport operation and regulation:
• providing and managing infrastructure, including small craft facilities and marine
navigation aids, to maintain safe and accessible transport operations;
• setting competencies and standards, and monitoring compliance of operators,
vehicles and vessels in the taxi, omnibus and maritime industries;
• developing policies, standards and guidelines for rail safety regulation, accrediting
rail owners and rail operators in accordance with relevant standards, and
ensuring rail owners and operators comply with the terms of their accreditation;
• developing and implementing policies and strategies to facilitate safe navigation
and safe use of the State’s waters;
• maintaining effective contingency response strategies and mechanisms to
combat marine transport emergencies and marine environmental pollution
incidents;
• providing safe jetties through licensing;
• collecting, analysing and disseminating marine and transport related data; and
• providing cartographic information services.
The key efficiency performance indicators used to measure this performance are:
Key
efficiency
indicators
Cost of
regulation
per taxi plate
administered.
2007-08
actual
2008-09
actual
2009-10
actual
2010-11
target
2010-11
actual
n/a 3,024 3,503 $4,135 $2,959
Reasons for
significant variance
This is the first year of
reporting this KPI and
further consideration
has been given as to
what costs constitute
the regulation of the taxi
industry. For example,
costs more aligned
with a customer service
officer provision have
been removed, as well
as Taxi Industry Board
expenditure (apart from
board sitting fees). The
changes have resulted in a
decrease in the estimated
cost of regulation per taxi
plate administered.