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Department of Transport Annual Report 2010 - 2011

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The key efficiency performance indicators used to measure this performance are:<br />

Key<br />

efficiency<br />

indicators<br />

Average cost<br />

per vehicle<br />

and driver<br />

transaction.<br />

Key<br />

efficiency<br />

indicators<br />

Average cost<br />

per vehicle<br />

inspection.<br />

2007-08<br />

actual<br />

2008-09<br />

actual<br />

2009-10<br />

actual<br />

<strong>2010</strong>-11<br />

target<br />

<strong>2010</strong>-11<br />

actual<br />

$15.09 $16.80 $17.46 $17.57 $17.19<br />

2007-08<br />

actual<br />

2008-09<br />

actual<br />

2009-10<br />

actual<br />

<strong>2010</strong>-11<br />

target<br />

<strong>2010</strong>-11<br />

actual<br />

$57.99 $81.70 $90.46 $78.22 $81.22<br />

Reasons for<br />

significant variance<br />

Reasons for<br />

significant variance<br />

The variance is primarily<br />

due to a decrease <strong>of</strong><br />

approximately three<br />

per cent in overall costs<br />

together with an increase<br />

<strong>of</strong> approximately eight per<br />

cent in vehicle inspections<br />

undertaken resulting in<br />

a $9.24 decrease per<br />

vehicle inspection.<br />

Key<br />

efficiency<br />

indicators<br />

Average cost<br />

per driver<br />

assessment.<br />

Key<br />

efficiency<br />

indicators<br />

Percentage <strong>of</strong><br />

driver licence<br />

cards issued<br />

within 21 days<br />

<strong>of</strong> completed<br />

application.<br />

2007-08<br />

actual<br />

2008-09<br />

actual<br />

2009-10<br />

actual<br />

<strong>2010</strong>-11<br />

target<br />

<strong>2010</strong>-11<br />

actual<br />

$56.46 $59.97 $87.06 $66.25 $77.94<br />

2007-08<br />

actual<br />

2008-09<br />

actual<br />

2009-10<br />

actual<br />

<strong>2010</strong>-11<br />

target<br />

<strong>2010</strong>-11<br />

actual<br />

99.0% 100% 99.8% 99.0% 99.9%<br />

Reasons for significant<br />

variance<br />

Revised models have<br />

more accurately identified<br />

driver assessment costs<br />

associated with the<br />

regions that align directly<br />

to this measure.<br />

An increase <strong>of</strong><br />

approximately six per cent<br />

in the number <strong>of</strong> driver<br />

assessments during <strong>2010</strong>-<br />

11 together with reduced<br />

costs <strong>of</strong> approximately<br />

five per cent resulting in a<br />

$9.12 decrease per driver<br />

assessment.<br />

Reasons for<br />

significant variance<br />

105

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