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Sixth Semiannual Report to the Congress - Federal Housing ...

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No. Recommendation Report Status<br />

AUD-2013-009-4<br />

To strengthen its enterprise<br />

information security and privacy<br />

programs, FHFA should consistently<br />

deploy the automated tools needed<br />

for ongoing monitoring and tracking<br />

of previously identified security and<br />

privacy issues in order to enhance<br />

the efficiency and effectiveness of the<br />

examination process.<br />

Action Needed to<br />

Strengthen FHFA<br />

Oversight of Enterprise<br />

Information Security<br />

and Privacy Programs<br />

Recommendation<br />

agreed to by FHFA;<br />

implementation of<br />

recommendation<br />

pending.<br />

AUD-2013-009-5<br />

To strengthen its enterprise<br />

information security and privacy<br />

programs, FHFA should establish and<br />

document a process for placing formal<br />

reliance on the work of internal audit<br />

divisions at the enterprises.<br />

Action Needed to<br />

Strengthen FHFA<br />

Oversight of Enterprise<br />

Information Security<br />

and Privacy Programs<br />

Recommendation<br />

agreed to by FHFA;<br />

implementation of<br />

recommendation<br />

pending.<br />

AUD-2013-008-1<br />

FHFA should develop a risk-based plan<br />

to monitor the enterprises’ oversight<br />

of their counterparties’ compliance<br />

with contractual representations and<br />

warranties, including those related to<br />

federal consumer protection laws.<br />

FHFA Should Develop<br />

and Implement a<br />

Risk-Based Plan<br />

to Monitor the<br />

Enterprises’ Oversight<br />

of Their Counterparties’<br />

Compliance<br />

with Contractual<br />

Requirements Including<br />

Consumer Protection<br />

Laws<br />

Recommendation<br />

agreed to by FHFA;<br />

implementation of<br />

recommendation<br />

pending.<br />

AUD-2013-007-1<br />

To improve servicer compliance with<br />

escalated case requirements, FHFA<br />

should perform supervisory review<br />

and follow up to ensure that Freddie<br />

Mac requires its servicers to report<br />

escalated consumer complaint<br />

information—to include a negative<br />

response if servicers have not received<br />

any escalated complaints—on a<br />

monthly basis.<br />

Enhanced FHFA<br />

Oversight Is<br />

Needed to Improve<br />

Mortgage Servicer<br />

Compliance with<br />

Consumer Complaint<br />

Requirements<br />

Recommendation<br />

agreed to by FHFA;<br />

implementation of<br />

recommendation<br />

pending.<br />

AUD-2013-007-2<br />

To improve servicer compliance with<br />

escalated case requirements, FHFA<br />

should perform supervisory review<br />

and follow up to ensure that Freddie<br />

Mac requires its servicers to resolve<br />

escalated consumer complaint<br />

information within 30 days.<br />

Enhanced FHFA<br />

Oversight Is<br />

Needed to Improve<br />

Mortgage Servicer<br />

Compliance with<br />

Consumer Complaint<br />

Requirements<br />

Recommendation<br />

agreed to by FHFA;<br />

implementation of<br />

recommendation<br />

pending.<br />

88 Federal Housing Finance Agency Office of Inspector General

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