Shining Examples of Successful CRM Software Use in the Energy Sector

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KAISERBURG, NUREMBERG The landmark of Nuremberg is one of the most significant medieval palaces in Europe. From 1050 until 1571, all Roman-German emperors temporarily resided at the Kaiserburg. © Uwe Niklas 10
EVI supports the interaction with our customers APPLICATION FIELDS AND BENEFITS N-ERGIE AKTIENGESELLSCHAFT Focusing on customers The modern user interface makes qualified customer information possible beyond organization borders. Thanks to the telephone integration (CTI), we can reach our customers directly in no time. Optimized customer processes We fulfill market demands more efficiently and create offers faster thanks to integrated offer processes, automated credit assessment and the inclusion of calculation tools. The online data exchange with the accounting system SAP IS-U streamlines our order management. Transparency The document management to the electronic archive allows direct and tamper-proof storage. The data processing facilitates the process for reporting obligations for legal requirements (e.g. the financial market regulation REMIT). FACTS (2016) • nLocated in: Nuremberg • nRevenue: 2.8 billion € • nStaff: 2,604 • nEVI in use since: 1998 • nWebsite: www.n-ergie.de »EVI is a modern, user-friendly and flexible tool. The system helps us to work more efficiently and effectively.« Bernd Kallies Sales Director N-ERGIE Aktiengesellschaft 11 11
Page 1 and 2: Shining examples of successful CRM
Page 3 and 4: e use in the energy sector EVI - TH
Page 5 and 6: Flexibility and efficiency in busin
Page 7 and 8: TINA helps us to master the increas
Page 9: Successfull management for energy a
Page 13 and 14: EVI increases the digital service c
Page 15 and 16: Specific individual data and flexib
Page 17 and 18: Customer-orientation thanks to stru
Page 19 and 20: 10 years EVI at ZEAG - a success st
Page 21 and 22: EVI is the centre of all processes
Page 23 and 24: The CURSOR-App optimally supports o
Page 25 and 26: Effective offer management and quic
Page 27 and 28: Consistent sales processes and comf
Page 29 and 30: WSW counts on processes - generated
Page 31 and 32: Open Grid designs its processes EVI
Page 33 and 34: EVI turns the processes at innogy i
Page 35 and 36: TINA ensures transparency across al
Page 37 and 38: Specifically addressing target grou
Page 39 and 40: p Optimal sales support in the B2B
Page 41 and 42: EVI is the turbocharger for our bus
Page 43 and 44: Efficient process support in the re

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