Shining Examples of Successful CRM Software Use in the Energy Sector

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STADTTOR, DÜSSELDORF The unique building houses the minister president of North Rhine-Westphalia. The award-winning and climate-protecting construction attracts many tourists. © fotolia.de - ted007 24
Effective offer management and quick contract processes with EVI APPLICATION FIELDS AND BENEFITS STADTWERKE DÜSSELDORF AG The sectors business customer sales, aftersales and price calculation work closely together at Stadtwerke Düsseldorf AG. Information about rules and activities is exchanged via EVI. The consistency ensures clarity and speed and also provides a high quality of data. Transparently and quickly from offer to contract Offers are created automatically, including the data from integrated calculation tools. By means of a partial automation, employees are guided directly through all important steps of the acquisition. Customers and leads quickly receive the right offer for their current situation, which already impresses them. If the offer is accepted, automated processes handle all further steps up until a contract is finalized. Automated contract management When it comes to existing and sometimes very complex contracts, EVI guides through processes such as the legal succession step by step. The automation ensures security and quality for this success-critical business unit. FACTS (2016) • nLocated in: Düsseldorf • nCustomers: 600,000 • nRevenue: 2.042 million € • nStaff: 1.634 • nEVI in use since: 2002 • nWebsite: www.swd-ag.de »Our offers and contracts are complex and individual. We automate specific workflows and complete processes effectively with EVI.« Dr. Roland Blaschek Energy Price and Process Management Director Stadtwerke Düsseldorf AG 25 25
Page 1 and 2: Shining examples of successful CRM
Page 3 and 4: e use in the energy sector EVI - TH
Page 5 and 6: Flexibility and efficiency in busin
Page 7 and 8: TINA helps us to master the increas
Page 9 and 10: Successfull management for energy a
Page 11 and 12: EVI supports the interaction with o
Page 13 and 14: EVI increases the digital service c
Page 15 and 16: Specific individual data and flexib
Page 17 and 18: Customer-orientation thanks to stru
Page 19 and 20: 10 years EVI at ZEAG - a success st
Page 21 and 22: EVI is the centre of all processes
Page 23: The CURSOR-App optimally supports o
Page 27 and 28: Consistent sales processes and comf
Page 29 and 30: WSW counts on processes - generated
Page 31 and 32: Open Grid designs its processes EVI
Page 33 and 34: EVI turns the processes at innogy i
Page 35 and 36: TINA ensures transparency across al
Page 37 and 38: Specifically addressing target grou
Page 39 and 40: p Optimal sales support in the B2B
Page 41 and 42: EVI is the turbocharger for our bus
Page 43 and 44: Efficient process support in the re

Shining Examples of Successful CRM Software Use in the Energy Sector

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