Shining Examples of Successful CRM Software Use in the Energy Sector

More documents

Info

GATE TO ZECHE ZOLLVEREIN, ESSEN The UNESCO World Heritage site Zollverein is today known as the most popular industry monument and centre of the creative sector in the Ruhr area. © wikipedia – Avda 32
EVI turns the processes at innogy into a highway for all business areas APPLICATION FIELDS AND BENEFITS INNOGY SE HEADQUARTERS RLM business is optimized From arduous process journey to data highway – work in the commodity sector has become significantly faster thanks to the optimizations made with EVI. One of the reasons are the seamless integrations. Group-wide use After a successful test in Hanover, EVI was implemented in the entire corporate group. This fosters synergies between all employees. Flexible solution The system can be customized by the users. Today, the innogy staff is able to adjust EVI themselves. Alternatively, the CURSOR consulting team is there to help. Commodity and noncommodity at a glance The group offers its customers more than electricity and gas. Thanks to the depiction of all business areas, key account managers are better able to place products and services that fit to previous offers. FACTS (2016) • nHeadquarters in: Essen • nCustomers: 23,000,000 • nRevenue: 43.611 million € • nStaff: 40,636 • nEVI in use since: 2014 • nWebsite: www.innogy.com »The high flexibility and the provided industry know-how make EVI an ideal CRM.« Andreas Brehmenkamp Director of Process and System Management innogy SE 33 33
Page 1 and 2: Shining examples of successful CRM
Page 3 and 4: e use in the energy sector EVI - TH
Page 5 and 6: Flexibility and efficiency in busin
Page 7 and 8: TINA helps us to master the increas
Page 9 and 10: Successfull management for energy a
Page 11 and 12: EVI supports the interaction with o
Page 13 and 14: EVI increases the digital service c
Page 15 and 16: Specific individual data and flexib
Page 17 and 18: Customer-orientation thanks to stru
Page 19 and 20: 10 years EVI at ZEAG - a success st
Page 21 and 22: EVI is the centre of all processes
Page 23 and 24: The CURSOR-App optimally supports o
Page 25 and 26: Effective offer management and quic
Page 27 and 28: Consistent sales processes and comf
Page 29 and 30: WSW counts on processes - generated
Page 31: Open Grid designs its processes EVI
Page 35 and 36: TINA ensures transparency across al
Page 37 and 38: Specifically addressing target grou
Page 39 and 40: p Optimal sales support in the B2B
Page 41 and 42: EVI is the turbocharger for our bus
Page 43 and 44: Efficient process support in the re

Shining Examples of Successful CRM Software Use in the Energy Sector

Create successful ePaper yourself

Delete template?

Save as template?