Shining Examples of Successful CRM Software Use in the Energy Sector

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PARCO CIANI, LUGANO Located next to the lakefront and only a few steps away from the bustling city centre of Lugano, the Parco Ciani is one of the nicest parks in Switzerland and attracts thousands of tourists. © luganoturismo 16
Customer-orientation thanks to structured business processes APPLICATION FIELDS AND BENEFITS AZIENDE INDUSTRIALI DI LUGANO (AIL) SA Marketing campaigns EVI helps us to control our marketing campaigns. All involved employees complete their tasks, everyone has immediate access to relevant information and is able to track results in order to reach campaign goals. End-to-end sales process EVI supports the sales staff with an end-to-end offer process. With BPM, offers are created quickly and professionally. An overview as well as details of specific sales processes are available at any time. Thus, sales goals can be reached efficiently. Satisfied customers Structured processes and transparent information lead to a high-quality customer service. AIL is a customer of our VIP-partner FACTS (2016) • nLocated in: Muzzano (Lugano), Ticino, Switzerland • nCustomers: 112,000 • nRevenue: 299 million CHF • nStaff: 360 • nEVI in use since: 2015 • nWebsite: www.ail.ch »EVI is sector-specific, very flexible and facilitates the creation of processes for a 360 degree customer-orientation.« The EVI-project-team: Maurizio Togni (TM.RESULTS), Frank Peper (IFS Italia), Marco Bigatto (AIL), Thomas Rühl (CURSOR), Franco Voci (AIL), Marc Aretz (IFS Italia). Missing: Stefano Falconi (AIL). 17 17
Page 1 and 2: Shining examples of successful CRM
Page 3 and 4: e use in the energy sector EVI - TH
Page 5 and 6: Flexibility and efficiency in busin
Page 7 and 8: TINA helps us to master the increas
Page 9 and 10: Successfull management for energy a
Page 11 and 12: EVI supports the interaction with o
Page 13 and 14: EVI increases the digital service c
Page 15: Specific individual data and flexib
Page 19 and 20: 10 years EVI at ZEAG - a success st
Page 21 and 22: EVI is the centre of all processes
Page 23 and 24: The CURSOR-App optimally supports o
Page 25 and 26: Effective offer management and quic
Page 27 and 28: Consistent sales processes and comf
Page 29 and 30: WSW counts on processes - generated
Page 31 and 32: Open Grid designs its processes EVI
Page 33 and 34: EVI turns the processes at innogy i
Page 35 and 36: TINA ensures transparency across al
Page 37 and 38: Specifically addressing target grou
Page 39 and 40: p Optimal sales support in the B2B
Page 41 and 42: EVI is the turbocharger for our bus
Page 43 and 44: Efficient process support in the re

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