Shining Examples of Successful CRM Software Use in the Energy Sector

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RHEINUFER, DÜSSELDORF View over the Rhine upon the 250.5 metrehigh Rhine tower and the Gehry constructions in the MedienHafen – an urban construction with outstanding architecture. © Düsseldorf Marketing & Tourismus GmbH Photograph U. Otte 26
Consistent sales processes and comfortable event management APPLICATION FIELDS AND BENEFITS Transparent customer data The account managers have quick and central access to all relevant customer data thanks to EVI. This reduces preparation times for customer meetings and, overall, it increases customer contact. In case of an employee's absence, his or her substitute can access all customer records and provide qualified service. Managing customer events comfortably All customer events are handled professionally and reliably via the module 'campaign management'. The time-consuming organization and controlling process of several Excel lists is no longer necessary and the planning is always up-to-date. Consistent offers and contracts All offers and contracts are sent consistently and completely. Their status can be retraced easily with EVI. Each account manager is up-to-date in case of substitution. AWISTA GESELLSCHAFT FÜR ABFALLWIRTSCHAFT UND STADTREINIGUNG MBH FACTS (2016) • nSector: Service (Waste Management) • nLocated in: Düsseldorf • nCustomers: 8,000 businesses (direct) 80,000 property owners (via state capital Düsseldorf) • nRevenue: 173 million € • nStaff: 770 • nEVI seit: 2011 • nWebsite: www.awista.de »To be there for Düsseldorf is our slogan and our goal that we want to meet as a professional disposer. EVI supports our customer management and service ideally.« Norbert Pickl Authorized Officer Sales AWISTA Gesellschaft für Abfallwirtschaft und Stadtreinigung mbH 27 27
Page 1 and 2: Shining examples of successful CRM
Page 3 and 4: e use in the energy sector EVI - TH
Page 5 and 6: Flexibility and efficiency in busin
Page 7 and 8: TINA helps us to master the increas
Page 9 and 10: Successfull management for energy a
Page 11 and 12: EVI supports the interaction with o
Page 13 and 14: EVI increases the digital service c
Page 15 and 16: Specific individual data and flexib
Page 17 and 18: Customer-orientation thanks to stru
Page 19 and 20: 10 years EVI at ZEAG - a success st
Page 21 and 22: EVI is the centre of all processes
Page 23 and 24: The CURSOR-App optimally supports o
Page 25: Effective offer management and quic
Page 29 and 30: WSW counts on processes - generated
Page 31 and 32: Open Grid designs its processes EVI
Page 33 and 34: EVI turns the processes at innogy i
Page 35 and 36: TINA ensures transparency across al
Page 37 and 38: Specifically addressing target grou
Page 39 and 40: p Optimal sales support in the B2B
Page 41 and 42: EVI is the turbocharger for our bus
Page 43 and 44: Efficient process support in the re

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