Shining Examples of Successful CRM Software Use in the Energy Sector

Consistent sales processes and
comfortable event management
APPLICATION FIELDS AND BENEFITS
Transparent customer data
The account managers have quick and central
access to all relevant customer data thanks to EVI.
This reduces preparation times for customer
meetings and, overall, it increases customer contact.
In case of an employee's absence, his or her
substitute can access all customer records and
provide qualified service.
Managing customer events comfortably
All customer events are handled professionally and
reliably via the module 'campaign management'.
The time-consuming organization and controlling
process of several Excel lists is no longer necessary
and the planning is always up-to-date.
Consistent offers and contracts
All offers and contracts are sent consistently and
completely. Their status can be retraced easily with
EVI. Each account manager is up-to-date in case of
substitution.
AWISTA GESELLSCHAFT FÜR ABFALLWIRTSCHAFT
UND STADTREINIGUNG MBH
FACTS (2016)
• nSector: Service (Waste Management)
• nLocated in: Düsseldorf
• nCustomers: 8,000 businesses (direct)
80,000 property owners
(via state capital Düsseldorf)
• nRevenue: 173 million €
• nStaff: 770
• nEVI seit: 2011
• nWebsite: www.awista.de
»To be there for Düsseldorf is our
slogan and our goal that we want to
meet as a professional disposer.
EVI supports our customer management
and service ideally.«
Norbert Pickl
Authorized Officer Sales
AWISTA
Gesellschaft für Abfallwirtschaft
und Stadtreinigung mbH
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