6 months ago

Shining Examples of Successful CRM Software Use in the Energy Sector

In the 'Shining Examples' brochure, you will get to know managers and other employees who use EVI/TINA as a tool for strategic customer orientation and process optimization.


RHEINUFER, DÜSSELDORF View over the Rhine upon the 250.5 metrehigh Rhine tower and the Gehry constructions in the MedienHafen – an urban construction with outstanding architecture. © Düsseldorf Marketing & Tourismus GmbH Photograph U. Otte 26

Consistent sales processes and comfortable event management APPLICATION FIELDS AND BENEFITS Transparent customer data The account managers have quick and central access to all relevant customer data thanks to EVI. This reduces preparation times for customer meetings and, overall, it increases customer contact. In case of an employee's absence, his or her substitute can access all customer records and provide qualified service. Managing customer events comfortably All customer events are handled professionally and reliably via the module 'campaign management'. The time-consuming organization and controlling process of several Excel lists is no longer necessary and the planning is always up-to-date. Consistent offers and contracts All offers and contracts are sent consistently and completely. Their status can be retraced easily with EVI. Each account manager is up-to-date in case of substitution. AWISTA GESELLSCHAFT FÜR ABFALLWIRTSCHAFT UND STADTREINIGUNG MBH FACTS (2016) • nSector: Service (Waste Management) • nLocated in: Düsseldorf • nCustomers: 8,000 businesses (direct) 80,000 property owners (via state capital Düsseldorf) • nRevenue: 173 million € • nStaff: 770 • nEVI seit: 2011 • nWebsite: »To be there for Düsseldorf is our slogan and our goal that we want to meet as a professional disposer. EVI supports our customer management and service ideally.« Norbert Pickl Authorized Officer Sales AWISTA Gesellschaft für Abfallwirtschaft und Stadtreinigung mbH 27 27