Creative HEAD UK January 2019

More documents

Recommendations

Info

#BusinessEdit KEN’S CLINIC GOT A BUSINESS HEADACHE? LET KEN WEST, DIRECTOR OF BUSINESS EXPERTS 3•6•5, OFFER A PERSONAL PRESCRIPTION “How do you handle a team member suffering with personal issues and whose work on the salon floor is affected?” SIMON HILL, SESH HAIRDRESSING KEN’S DIAGNOSIS This is always a difficult question for a salon owner as their priority is the efficient running of their business, whereas the priority of the team member is their personal issues. I often say to owners that one of the hardest roles to master is that of being a counsellor and mentor to our teams. It’s an extremely careful balancing act between the needs of the salon and the needs of the team member. Sometimes sickness is seen as a personal problem and a team member who regularly has days off could not only disrupt salon income but might also cause friction and unrest among those members who are rarely sick. This is where a system of managing sickness, such as absence scoring system ‘The Bradford Factor’, becomes important. Accurate records and the use of the system could not only help to reduce sickness by highlighting it, but could also give you the vital information required should you need to manage someone out of your business. I also believe that if you are paying your team in a way that truly rewards success, then you can reduce casual sickness. Now let’s deal with the tricky element, the personal stuff. If you have built up the right culture of behaviour in your salon, then your team’s personal issues should never be discussed with clients. They don’t pay to listen to our problems, though they often like to share theirs with us. This type of culture should be established at the induction stage of every new team member. Next we need to understand what it means to have empathy, to imagine yourself in another’s position. Now the fact that your young assistant has just split up from their partner who they only met a month ago, might not be a big deal for you, but if it was their first big relationship and they believed that they had met ‘The One’, then their world has just crashed down around their ears. You’ve been there, done that and got the T-shirt, but they can’t even face the world, so they call in sick or mope around the salon. This is where your empathy kicks in and where you become the metaphorical arms that comfort, the shoulder to cry on. Listen and show that you care, but gently explain that they might be better off keeping their emotions to themselves. Even consider that it may be better for them not to be in the salon, rather than crying all over your clients. Find them something to do away from the shop floor, or even let them take a day’s holiday to recover. If someone has a longer-term emotional problem that is beyond your basic counselling skills, then encourage people to seek advice elsewhere and maybe even support them by offering the appropriate paid time off to do this. Most of the time all people really need is emotional support. Someone who will listen to them and care. Someone to be non-judgemental and show empathy and compassion. Often this is all that is needed to help people find their own solutions. A basic need of any human is to know that we belong and that someone cares about us. It’s not much to ask but, in this age of social media and ‘friends’ that we never actually meet or socialise with, this is a need that is unfulfilled in many lives. DO YOU HAVE A BUSINESS HEADACHE YOU’D LIKE KEN TO HELP WITH? Email him directly on KenW@365Hair.com or tweet us at @creativeheadmag 20 CREATIVE HEAD
3·6·5 Successful Business Coaching for Salons Are you a Salon Owner? Finding it harder and harder to pull in new clients and recruit the right team? In times of change it is important to plan ahead . With many uncertainties facing the industry and economy in 2019, 3·6·5 can help to point you in the right direction. 3·6·5 can provide your salon with successful business coaching to help promote a long-term, sustainable future for your business . Call us on: 0845 659 0015 www.365SalonEducation.com Find us: @365SalonEducation
Page 1 and 2: In print•online•everywhere! £4
Page 3 and 4: STAND OUT PROFESSIONAL COLOUR IN TH
Page 5 and 6: CREATIVE HEAD ADVERTORIAL FOR A-LIS
Page 7 and 8: ’’ THANKS TO THE UNIQUE LIQUID
Page 9 and 10: NEW COLOUR TRIBE TTLE FOR EVERY COL
Page 11 and 12: CAN YOU KICK IT IN 2019? CELEBRATIN
Page 13 and 14: CREATIVEHEADMAG.COM MAGAZINE EDUCAT
Page 15 and 16: NEW The Art of Blonding, Simplified
Page 18 and 19: 001_Runway_SS19_Covers_GW3.indd 1 0
Page 20 and 21: The edit THE NEWS AND KNOW-HOW FROM
Page 22 and 23: #CHedit Will Young, Catherine Handc
Page 24 and 25: Have you seen the size of the teeny
Page 26 and 27: #CHedit Inside story GLITCH BRISTOL
Page 28 and 29: THE BUSINESS EDIT CAROLE TAYLOR CLI
Page 32 and 33: #BusinessEdit VAT RETURNS REMINDER
Page 34 and 35: “This was such a special win. Som
Page 36 and 37: YES. IT’S OPEN YES. IT’S OPEN I
Page 38 and 39: MAKE TIME HOW TO CREATE SUCCESS WIT
Page 40 and 41: Bruce Masefield Bruce Masefield Hai
Page 42 and 43: WEEKEND PASS / £295 plus VAT* A tr
Page 44 and 45: FRESH, FORWARD-THINKING AND HUNGRY
Page 46 and 47: YOU’VE GOT THE LOOK HAVE A VISION
Page 48 and 49: WHERE COULD THE WELLA TRENDVISION A
Page 50 and 51: RUNWAY REBEL Beautiful bold fashion
Page 52 and 53: 38 CREATIVE HEAD
Page 54 and 55: ESCAPE YOUR REALITY AND HAVE SOME F
Page 56 and 57: MAKE IT YOUR OWN CREATE R MIX AS YO
Page 58 and 59: Maverick. Creative. Icon. Eugene So
Page 60 and 61: NEAR W ILD HEAVEN TEXTURED, SCULPTU
Page 64 and 65: The variety of Wella Professionals
Page 66 and 67: Permanent colour doesn’t need to
Page 68 and 69: Futuristic colour doesn’t require
Page 70 and 71: THE FUTURE IS… BRIGHT With the su
Page 74 and 75: GET THE LOOK Pump Me Up Undone Text
Page 76 and 77: GET THE LOOK Volume Whip Memory Sha
Page 80 and 81:
CREATIVE HEAD VIDEO MADE BY US… E
Page 82 and 83:
REFUSE TO BE CATEGORISED MEET SEB M
Page 84 and 85:
THE FACES, THE PLACES, THE NEWS, TH
Page 86 and 87:
ON THE SHELF BOYS’ TOYS THE HOTTE
Page 88 and 89:
MARK MACIVER REVEALS HOW HE CARVED
Page 90 and 91:
10 Mister Quarterly
Page 92 and 93:
12 Mister Quarterly
Page 94 and 95:
SHOP TALK POLE POSITION CUTTERS YAR
Page 97 and 98:
CREATIVE HEAD VIDEO MADE BY US… E
Page 99 and 100:
A ‘New Year, new you’ mentality
Page 102 and 103:
#SelfImprovement Vintage Art collec
Page 104 and 105:
OH, YOU PRETTY THINGS! TO CELEBRATE
Page 106 and 107:
“On all of the models we tried to
Page 108 and 109:
Scene THE HOTTEST EVENTS EVERY MONT
Page 110 and 111:
Christel Lundqvist Akos Bodi Warren
Page 112:
@lainerogova looking fierce I’m n
show all

Creative HEAD UK January 2019

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?