Business Chief USA December 2019

consumer lending. “We knew we had to
get the basics right, then we can build
a more sophisticated technology ecosystem
on top,” he explains. As of 2018,
Visions FCU successfully implemented
the four pillars, providing members with
“a connected and unified experience
with no drop-off points”.
To apply for a loan from Visions FCU,
customers can use five core channels;
online, mobile, in-branch, contact
center and indirect lending. Two years
ago, Novak and his team created a
multi-channel solution for consumer
lending that unifies the process for
employees and members. This, according
to Novak, resulted in an additional
US$60mn in loan volume within the first
year. Putting members first, he believes,
has made the process easier and more
convenient. Vision FCU’s online and
mobile banking is directly powered by
Q2ebanking. “As we strove to create
a single platform for online and mobile
banking, Q2ebanking was the key component,
becoming a critical partner of
Visions FCU,” says Novak, who is now
partnering again with Q2ebanking to 123
Thomas Novak
EXECUTIVE PROFILE
As the head of Digital at Visions FCU, Thomas P. Novak is the leader
of the digital strategy and digital transformation. He is
responsible for many SaaS based member facing technology
platforms and led the charge on their digital banking
conversion (online and mobile) at Visions FCU. He believes
in partnering with members to become their financial
advocate while providing relevant and convenient digital
solutions to empower their journey to becoming financially
independent. Working for the past 14 years with banks
and Visions FCU in various roles, he has a unique
perspective on how to approach business challenges
with a global mindset.
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