Business Chief USA December 2019
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repetitive, low value tasks that some<br />
employees endure in order to facilitate<br />
an increase in the amount of high value<br />
work produced,” he says. “RPA isn’t<br />
being used to replace employees, it’s<br />
to complement and enhance what they<br />
are currently doing so that their focus<br />
can be transferred to our members<br />
and high value projects.” In addition, he<br />
ultimately hopes to utilize automation<br />
for the entire mortgage process: “Our<br />
SVP/CMEO and VP/CLO in conjunction<br />
with the Digital Dept. want to transform<br />
the entire process, making it end-toend.<br />
We not only want to simplify the<br />
front-end for Union users, but transform<br />
the manual processes in the back office<br />
following the submission of a successful<br />
application to be more efficient overall.”<br />
Naturally, with any implementation<br />
of new technologies comes a greater<br />
focus on cybersecurity. For Novak,<br />
Visions FCU’s cybersecurity maturity<br />
is one of its key strengths. “Whenever<br />
we look to develop internally, we do<br />
so through a secure development<br />
lifecycle,” he explains. To combat<br />
cyber-crime, Visions FCU’s efforts<br />
include education on how the business<br />
interacts with them, educating<br />
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