Business Chief USA December 2019

member experience and national
strategy, resulting in Meridian’s use
of TELUS Financial Solutions robust
technologies that are designed to
streamline processes and aided
Meridian to gain a competitive edge by
focusing on its member digital journeys.
Through this collaboration, our
customers will continue to benefit
from our respective strengths including
strategic and targeted payment
solutions that enable electronic
payment, digital data collection and
more efficient analytics.”
Balderalli adds: “Member journey is
a critical piece of our digital national
strategy. Our partnership with TELUS
Financial Solutions enabled us to
provide members with enhanced
digital financial services coast to coast,
streamline internal processes and
focus on growing our business.”
Demand has led to company
branches becoming more interconnected
through technology such as
cloud services, making it much easier
to share and process data across
multiple platforms. This comes with its
own risks though, as cyber security
threats continue to adapt at a comparable
pace and networks present more
points of entry. Working with MX and
Personetics, MCU has developed AI
analytics to process mass data more
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