Business Chief USA December 2019

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services consultancy Avenai to introduce
a new, digitally-empowered
organisational framework. “Previously
there were silos of IT operations and
solutions delivery; it didn’t work well
together. When a major project was
finished and the development work
was done, it kind of got thrown over
the fence to operations to manage
and maintain it. If there were defects
that needed to be worked through
with problem management, that work
was difficult to assign and there was
finger pointing between operations
and delivery as to who should do
it,” Liscio explains. “Avenai helped
us do a current state assessment of
how our legacy model was impeding
our progress and then suggested an
industry standard IT operating model
that was much more client focused,
with delivery verticals leveraging agile
and DevOps methods and supported
by horizontal IT shared services functions.
We’ve moved our entire 300+
person IT organisation into that new
functional model, and have started to
change behaviours at the leadership
level by agreeing on a set of values
that we aspire to. At its heart, it’s
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