Business Chief USA December 2019

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create innovative solutions for bill pay and money movement. In addition to Q2ebanking, Visions has also entered into a new partnership with SWBC to streamline the company’s payments infrastructure creating a safe, secure and consistent platform for its members. Supporting the member in a way that is optimal to their lifestyle is of paramount importance to Visions FCU. In addition to payments, Novak is focusing on bolstering Visions FCU’s “Delivering a top tier member experience across every channel has become an increasing trend across the entire banking industry and for Visions, it’s our communities, members and employees that are really the driving force behind digital transformation journey” — Thomas Novak AVP of Digital Banking, Visions Federal Credit Union overall digital systems to support ongoing business needs. For instance, through the implementation of more sophisticated technology, such as machine learning, he explains that Visions FCU currently utilizes a digital marketing tool powered by machine learning for personalized marketing within digital banking, noting that “we have datasets that we are working on with our fintech partner, Micronotes, to determine the probability of someone benefitting from a certain product or piece of educational content. If there is a high propensity, then we communicate with the member within digital banking through a conversational note to see if they wish to move forward.” He highlights that, every time a campaign is run, the result is more targeted and provides stronger insights. Most recently, a certificate campaign helped to yield over US$4.3mn in deposits. With regards to other technologies, Novak highlights work in the <strong>Business</strong> Performance Department exploring robotic process automation (RPA): “<strong>Business</strong> Performance is in the early stages of utilizing RPA within our card servicing department to reduce the www.businesschief.com 125
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Building a digital strategy around
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FOREWORD W elcome to the December e
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USA EDITION Click the home icon (to
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48 Talent retention: why traditiona
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116 Visions Federal Credit Union 13
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194 KUBRA 224 eStruxture 208 DRA Gl
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Automation Anywhere: Rashim Mogha i
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17 “Say yes to every opportunity
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CLICK TO WATCH: ‘RASHIM MOGHA, AU
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Automation Anywhere’s Enterprise
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2003 Year founded 1,500,000+ bots a
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25 to reaching out and empowering 1
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BRIGHTER FUTURES Looking to the fut
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www.businesschief.com 29
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CLICK TO WATCH: ‘IMPROVE CUSTOMER
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“The company is constantly evalua
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architecture, all the way through t
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www.businesschief.com HAVE YOU SEEN
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DATA ANALYTICS FOR GOOD - THE NEXT
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43 and NGOs need to know where the
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CLICK TO WATCH: ‘WHAT COULD 5G DO
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insights are used to solve problems
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51 Being ‘conscious’ is an impo
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CLICK TO WATCH: ‘WORKPLACE TRANSF
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55 in other companies, resulting in
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59 pollution and greenhouse gases,
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CLICK TO WATCH: ‘SUPPLY CHAIN SOF
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“Simple changes to packaging will
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NIX 65 NIX www.businesschief.com
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1.626mn Population of Phoenix, Ariz
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HOW WE GOT HERE In 2004, the US Dep
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of mapping out some streets in Los
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Page 75: 75 09 Alice Walton $53.1bn Alice Wa
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Page 80 and 81: Reimagine the impossible Bring toge
Page 82 and 83: TOP 10 82 04 Larry Ellison $68.7bn
Page 84 and 85: TOP 10 84 02 Bill Gates $105.5bn Se
Page 86 and 87: TOP 10 86 Bezos giving NASA Deputy
Page 88 and 89: 88 IPG: building technology, teams
Page 90 and 91: INTERPUBLIC GROUP Chris White, Depu
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Page 96 and 97: Interpublic Group Adds Business Val
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Page 100 and 101: INTERPUBLIC GROUP 100 IPG Chairman
Page 102 and 103: 102 DECEMBER 2019
Page 104 and 105: TUENTI ECUADOR Gerardo Suárez Napo
Page 106 and 107: TUENTI ECUADOR 106 The Tuenti brand
Page 108 and 109: TUENTI ECUADOR simplicity of Tuenti
Page 110 and 111: TUENTI ECUADOR 110 “MEETING AND E
Page 112 and 113: TUENTI ECUADOR “LESS POWERPOINT,
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Page 116 and 117: Visions Federal Credit Union: 116 b
Page 118 and 119: VISIONS FEDERAL CREDIT UNION Thomas
Page 120 and 121: VISIONS FEDERAL CREDIT UNION 120 or
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Page 126 and 127: VISIONS FEDERAL CREDIT UNION Are th
Page 128 and 129: VISIONS FEDERAL CREDIT UNION 128 it
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Page 132 and 133: RANDALL CONSTRUCTION RANDALL Constr
Page 134 and 135: RANDALL CONSTRUCTION 134 “The mor
Page 136 and 137: Done right the first time, On Time
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Page 142 and 143: RANDALL CONSTRUCTION 142 “Our inn
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Page 146 and 147: PEPSICO PEPSICO LATAM HAS BEEN UNDE
Page 148 and 149: PEPSICO 148 “THE FIRM’S STRONG
Page 150 and 151: We transport your future Tomorrow
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Page 154 and 155: PEPSICO 154 and more. Focusing on s
Page 156 and 157: PEPSICO 156 DECEMBER 2019
Page 158 and 159: 158 Seamless customer journeys and
Page 160 and 161: WSIB Samantha Liscio, Chief Technol
Page 162 and 163: WSIB 162 “Our CEO affirms that ou
Page 166 and 167: WSIB 166 “With a clear focus on w
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Page 171 and 172: digitally-enabled insurance tools t
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175 been enabled by this structural
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payment cycle to deliver has become
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181 2005 Year founded 2,000 Approxi
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CLICK TO WATCH: ‘MOTUSBANK: OUR S
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185 EXECUTIVE PROFILE David Baldere
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member experience and national stra
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efficiently, making it possible to
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Motusbank has given MCU a reliable
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CLICK TO WATCH: ‘KUBRA EXPERIENCE
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“While secure delivery of new pro
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203 a relationship where the partne
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chose to work with offers stateless
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1992 Year founded 500 Number of emp
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CLICK TO WATCH: ‘DRA GLOBAL OVERV
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Mineral: Chalcopyrite Particle Size
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Preparing an economic model for eac
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“METALLURGISTS TEND TO BE WORRIED
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221 Hydrofloat is a new coarse part
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1984 Year founded 4,300 Number of e
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State-ofthe-art data centers in Can
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227 2017 Year founded 60 Number of
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CLICK TO WATCH: ‘ESTRUXTURE SHARE
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231 Todd Coleman EXECUTIVE PROFILE
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“Our engineers work to design and
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eStruxture is confident in the path
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Business Chief USA December 2019

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