TT CME Gateway System Administration Manual - Trading ...

Common Issues
7 Troubleshooting
Market Data Issues The following lists common problems with market data management and possible
solutions:
• I do not see any market data populating in X_TRADER®.
- Verify connectivity to the exchange.
- Telnet the Price Server connection IP address to ensure that the CME
Gateway is connected to the exchange. Contact the exchange to obtain
this IP address.
• I do not see prices for a particular contract.
- The Price Server receives market data only for subscribed products.
- Ensure that the product is listed in the hostinfo.cfg file.
Connection Issues The following lists common connection problems and possible solutions:
• I can telnet the exchange; however, the CME Gateway fails to connect.
- Verify your connection IDs.
- You must obtain unique order and price connection IDs from the
exchange.
• The Price Server and/or Order Server does not connect to the exchange.
- You must obtain a unique set of connection information for the Order
Server.
- Obtain a unique set of connection information for the Price Server.
122 CME Gateway System Administration Manual
Trading Technologies International, Inc.