Web Gateway 7.1.5 Product Guide - McAfee

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9 Troubleshooting Create a feedback file Backup and restore files When other troubleshooting methods do not work, it can be necessary to remove a faulty configuration and replace it with a backup. Having a backup available might also help in other situations, for example, when you want to discard changes applied to an existing configuration. The appliance provides functions for creating backups and using them to restore configurations. Create a feedback file Feedback files can be used on the appliance to trace back functions when the process on the appliance is halted due to the failure of particular functions. To create a feedback file: 1 Go to Troubleshooting | Feedback. 2 Select or deselect Pause running McAfee Web Gateway as needed. Note: It is recommended that you use this option to stop the appliance before creating the feedback file. 3 Click Create Feedback File. The file is created and appears with its name, size, and date in the list under Feedback file. Using the items on the toolbar, you can: • View — file content • Delete — files • Download — files • Copy Link — copy links to files Enable the creation of core files Core files can be created on the appliance to record memory content after system crashes. To enable the creation of core files: 1 Go to Configuration | Troubleshooting. 2 Make sure Enable core file creation is selected. Core files are then created after crashes. They can be viewed on a list after selecting the Troubleshooting top-level menu, navigating to an appliance, and selecting Core Files. Using the items on the toolbar, you can: • View — file content • Delete — files • Download — files • Copy Link — copy links to files 316 McAfee Web Gateway 7.1.5 Product Guide
Enable the creation of connection tracing files Troubleshooting Enable the creation of connection tracing files 9 Trace files can be created on the appliance to record activities on connections from the appliance to other network components. To enable the creation of connection tracing files: 1 Go to Configuration | Troubleshooting. 2 Make sure Enable connection tracing is selected. Connection tracing files are then created. Note: To trace only activities on a connection to a network component with a particular IP address, select Restrict tracing to only one IP and type the address in the IP field. Connection tracing files can be viewed on a list after selecting the Troubleshooting top-level menu, navigating to an appliance, and selecting Connection Tracing. Using the items on the toolbar, you can: • View — file content • Delete — files • Download — files • Copy Link — copy links to files Create a packet tracing file Packet tracing files can be used on the appliance to review network activities of the appliances and detect reasons for errors and failures. To create a packet tracing file: 1 Go to Troubleshooting | Packet tracing. 2 Under Command line parameters, type parameters for the packet tracing file as needed. 3 Click tcpdump start. The packet tracing file is generated and appears with its name, size, and date in the list under Results (dump). To stop the ongoing creation of a packet tracing file, click tcpdump stop. Using the items on the toolbar, you can: • View — file content • Delete — files • Download — files • Copy Link — copy links to files McAfee Web Gateway 7.1.5 Product Guide 317
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Product Guide McAfee ® version 7.1
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Contents Preface 9 About this guide
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Contents Standard authentication .
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Contents Create an error handler .
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Preface About this guide This Produ
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Table i-2 Acronyms (continued) Acro
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1 Introduction Contents Comprehensi
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Deployment of the McAfee Web Gatewa
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Operating system Introduction Filte
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Introduction Chapters of this guide
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2 Setup and logon Contents Setting
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Setup and logon Setting up the McAf
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Installing the appliance software S
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2 Review the summary that is displa
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Import a license Setup and logon Lo
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Main elements of the user interface
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Setting up system management tools
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Setup and logon Setting up system m
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3 Proxies and caching Contents Inte
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Explicit proxy mode Proxies and cac
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Table 3-1 WCCP Services list (conti
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Proxies and caching Network modes 3
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Transparent bridge mode Proxies and
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Transparent router mode Proxies and
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Common proxy settings Proxies and c
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Proxies and caching Common proxy se
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8 Make sure the following is config
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Proxies and caching Reverse HTTPS p
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Proxies and caching Providing proxy
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Preventing data leaks Proxies and c
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Web caching Proxies and caching Web
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Bypass lists for web caching Proxie
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Verify the enabling of the web cach
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4 Rules and rule sets Contents Filt
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Rules and rule sets Filtering contr
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Modules for delivering filtering in
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Rules on the user interface On the
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Property of a URL Property — URL.
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About rule sets Rules and rule sets
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Rules and rule sets About rule sets
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Table 4-4 Rule set library Rule set
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The Rule Sets toolbar provides the
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Add name, comment, and enabling Com
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Add as many parameters as needed. A
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3 Select Event. The Add Event windo
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Adding the action 9 Select Action.
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Rules and rule sets Rule configurat
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Add a new rule set You can also cre
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List maintenance Rules and rule set
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Add a list Complete the following p
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Action and engine settings Rules an
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Access restrictions Rules and rule
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5 Filtering users Authentication an
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Authentication and access managemen
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Module for authenticating users Aut
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LDAP Settings specifying the LDAP m
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Novell eDirectory Settings specifyi
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Kerberos Settings specifying the Ke
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Table 5-8 Certificate Authorities l
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Administrator accounts Authenticati
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6 Web filtering Contents Filtering
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Virus and malware filtering Web fil
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Web filtering Virus and malware fil
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Whitelists for virus and malware fi
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Module for virus and malware filter
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URL filtering Web filtering URL fil
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Web filtering URL filtering 6 The B
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Modify a filtering rule to block un
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Web filtering URL filtering 6 Add a
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Module for URL filtering Web filter
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Web filtering URL filtering 6 Advan
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Different versions of URL category
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Web filtering Media type filtering
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Web filtering Media type filtering
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Lists for media type filtering Web
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HTML filtering Web filtering HTML f
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Web filtering HTML filtering 6 Embe
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Break; User-Defined.removeOneScript
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Media Type String Blocklist List of
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Global whitelists Web filtering Glo
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Web filtering SSL scanning 6 Handle
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Block untrusted certificate authori
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Web filtering SSL scanning 6 Verify
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Modules for SSL scanning Web filter
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Web filtering SSL scanning 6 SSL Cl
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8 Click OK. The window closes and t
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The rule set contains the following
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Bandwidth throttling Web filtering
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Next-hop proxies Web filtering Supp
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Web filtering Supporting functions
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User messages Web filtering User me
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The following table describes the o
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Table 6-25 Template Editor (continu
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Web filtering User messages 6 Redir
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7 System configuration Contents Con
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System settings System configuratio
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Table 7-4 List of sections on syste
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License system settings System conf
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Network Protection system settings
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System configuration System setting
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Database updates Table 7-13 File Ed
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System configuration Database updat
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Configure central management settin
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System configuration Central manage
Page 265 and 266: Scheduled job settings This section
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Page 269 and 270: 8 Monitoring Contents Monitoring th
Page 271 and 272: Monitoring Dashboard 8 Overview of
Page 273 and 274: Charts and Tables tab Monitoring Da
Page 275 and 276: Table 8-4 Overview of charts and ta
Page 277 and 278: Logging Monitoring Logging 8 Applia
Page 279 and 280: Sample logging rule Monitoring Logg
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Page 283 and 284: Monitoring Logging 8 4 Go to Policy
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Page 289 and 290: Monitoring Logging 8 • In the Con
Page 291 and 292: Configuring log file settings Monit
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Page 295 and 296: Log handler rule sets Monitoring Lo
Page 297 and 298: Performance measurement Monitoring
Page 299 and 300: Monitoring Performance measurement
Page 301 and 302: Transferring data to an ePO server
Page 303 and 304: Event monitoring with SNMP Monitori
Page 305 and 306: Error handling Table 8-7 Trap Sinks
Page 307 and 308: Rule sets for error handling Monito
Page 309 and 310: The rule set contains the following
Page 311 and 312: Monitoring Error handling 8 Handle
Page 313 and 314: Monitoring Error handling 8 Block o
Page 315: 9 Troubleshooting Contents Troubles
Page 319 and 320: List of actions Appendix: Configura
Page 321 and 322: Table A-2 List of error IDs (contin
Page 323 and 324: Table A-3 List of events (continued
Page 325 and 326: Table A-3 List of events (continued
Page 327 and 328: List of incident IDs Appendix: Conf
Page 329 and 330: Table A-4 List of incident IDs (con
Page 331 and 332: Table A-5 List of properties (conti
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Wildcard expressions Appendix: Conf
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Table A-6 List of important special
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Table A-7 List of important special
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Index A access restrictions 117 act
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I ICAP server, see proxies ICQ, see
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SNMP monitoring 303 SSL scanning Ce
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