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Web Gateway 7.1.5 Product Guide - McAfee

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Setting up system management tools<br />

Setup and logon<br />

Setting up system management tools 2<br />

When setting up a physical appliance, you can also set up several tools for managing the appliance<br />

system:<br />

• Platform Confidence Test (PCT)<br />

• Simple Network Management Protocol (SNMP) Subagent<br />

Additionally available for the WG5000B and WG5500B appliance models are:<br />

• Remote Management Module (RMM)<br />

• Baseboard Management Controller (BMC)<br />

• Active System Console (ASC)<br />

Platform Confidence Test<br />

The Platform Confidence Test tool (PCT) assists you in detecting hardware errors. For each appliance<br />

model, there is a particular version of the tool.<br />

Set up PCT<br />

To set up the Platform Confidence Test tool:<br />

1 Download the appropriate tool version from the <strong>McAfee</strong> Extranet for <strong>Web</strong> <strong>Gateway</strong>.<br />

Note: Tool versions are available there in zipped format.<br />

2 Extract the content of the downloaded zip file into the root directory of a USB drive. The drive must<br />

be formatted in Microsoft DOS mode.<br />

3 Attach the USB drive to your appliance.<br />

4 Restart the appliance.<br />

5 When prompted, press F2 to enter the setup menu.<br />

6 Go to Server Management | Console Redirection and make sure Console Redirection is disabled.<br />

7 Go to Boot Manager and select EFI Shell.<br />

The appliance is restarted in EFI shell mode. EFI runs the startup.nsh procedure from the USB<br />

drive and displays a diagnostics menu.<br />

To terminate the diagnostic cycle, press F10.<br />

Retrieve diagnostic information with PCT:<br />

To retrieve diagnostic information with the Platform Confidence Test tool:<br />

1 From the diagnostics menu of the tool, select a test type.<br />

Note: The network test requires that the appliance is not plugged in to any network. To test the network<br />

interface ports, you can connect any port to another port in the same system using a cross-over cable.<br />

The test is executed and the result written into a log file on a RAM disk. The name of the log file is<br />

result.log.<br />

It is recommended that after the comprehensive or comprehensive looping test you do a full AC<br />

power cycle (by removing power from the system) before you continue. This resets all controllers<br />

and ensures they are running in an expected mode.<br />

<strong>McAfee</strong> <strong>Web</strong> <strong>Gateway</strong> <strong>7.1.5</strong> <strong>Product</strong> <strong>Guide</strong> 33

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