Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

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Questionnaire: Customer survey - Welfare Reform Team ESF project Question: [10] Is there anything else you would like to tell us about your... Respondent Name WRT03 WRT04 WRT05 WRT06 Respondent Email Address User's response: Free-Text (formatted) They have always kept me informed of any actions I need to take to help me with any problems I have had. I know if I have any worries I can usually call and speak to someone who will advise me what to do. I think Welfare Reform Team are very essential to help us especially for citizens who are coming from abroad like us (European Union). They make life tidy and organised. Just to say thank you again to Richard from Oxford City Council DHP. Thank you. I'd want to say that I was very impressed with Nicola Lambourn, who was assigned to my particular case. She was always very ready to help, friendly, and a very welcome presence at a difficult time for me. Response Creation Date (dd mmm yyyy) 16 Oct 2015 16 Oct 2015 16 Oct 2015 16 Oct 2015 WRT07 I have found them a wonderful bunch of people. 16 Oct 2015 WRT08 WRT09 Job fairs - gave me ideas of what I could look into. However at both fairs the employers were looking for drivers or full time staff, neither of which are suitable for myself. All I would like to say is thank you, if it wasn't for the Welfare Reform Team I wouldn't be where I am now and I think we would be all confused and messed up. Thank you. 16 Oct 2015 16 Oct 2015 WRT10 No. The support offered was adequate for my needs. 16 Oct 2015 WRT11 While the Welfare Team helped me initially, all that help has disappeared and I struggle to cope with everything. 16 Oct 2015 WRT13 Richard was very helpful and got some other workers involved. 16 Oct 2015 WRT14 WRT017 It improved my situation to get confidence for looking or job application by training. My reference on my housing benefit was paid for the period of about 9 months. At the end I managed to get a part time job, but I don't know how long will it last I appreciate all the help & support which I got it from the WRT, looking for further support till getting a job. 16 Oct 2015 19 Oct 2015 Page 1 of 3 18 Nov 2015 14:43:06
Respondent Name Respondent Email Address User's response: Free-Text (formatted) Response Creation Date (dd mmm yyyy) WRT018 My case worker Vicky she is very nice and helpful. Thank you. 19 Oct 2015 WRT020 WRT021 WRT0001 WRT0003 WRT0004 WRT0005 WRT0007 I did not know anything about the Welfare Reform Team, they contacted me. If you let people know the help is there before their rent arrears built up. More staff would help deal with the complex requirements of many individuals who need support at difficult times. It is useful. I believe it should stay. It could be further improved by helping individuals find employment and advising them on various issues. I have 7 children and without the support our family situation would have been in a complete mess. The adviser I dealt with was knowledgeable, extremely helpful and respectful. She was a godsend to us and we are extremely grateful for her support. Please pass on our eternal gratitude. She pointed us in the direction that has changed our lives for the better. Thanks ever so much! You're a superstar! I am in receipt of ESA and housing benefit, although still in treatment would like to do permitted work in future (15 hours). I am also having group work therapy in mental health Warneford Hospital but feel working 15 hours may help my mental health in future. I am very happy that I could work with WRT, they help me with my rent and help me to prepare for looking for job in future. Very professional service, and very nice people. Highly recommended! The Welfare Reform Team are very kind to me, the person who is contacting me is very kind and trying her best to help and I am doing everything for that, hope to get mre support for my family. Thank you. 19 Oct 2015 26 Oct 2015 09 Nov 2015 09 Nov 2015 09 Nov 2015 09 Nov 2015 09 Nov 2015 wrt00010 I find head to reading this could I can't reading and white. Thank you 09 Nov 2015 wrt00011 Excellent help advice and support throughout. Thank you. 09 Nov 2015 WRT00015 They are very helpful. Thank you! 09 Nov 2015 WRT17112015 Firstly they interviewed me how to manage my money and they tell me if there's any problem I have to let them know and they tell me to prepare to get a job in the future. 17 Nov 2015 Page 2 of 3 18 Nov 2015 14:43:06
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Welfare Reform Team Evaluation of E
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The project in numbers 230 particip
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found very difficult to cope with,
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Partnerships This section outlines
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• the setting up of the Welfare R
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• two Welfare Reform Project Offi
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Project milestones and changes to p
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• ESF Department made an on the s
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3. Marketing & Communications The t
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The team has an active Twitter acco
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4. Partnerships A key aim of the ES
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nominated JCP work coaches, and a s
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Customer selfrefers through DHP app
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Customers gave lack of experience,
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40 Confidence in finding work in th
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DHP in future 11 . For project cust
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Customer stories The best way to il
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When Richard was benefit capped in
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Ayesha Ayesha is a single parent wi
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Laurence We helped Laurence as part
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Mel and Ian agreed to follow both o
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6. Performance & Documentation Meas
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People on JSA who have not found wo
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50% 45% 43% Confidence in ICT skill
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Management information There was a
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The team should consider whether da
Page 53 and 54: There were 38 responses to the cust
Page 55 and 56: “Want to do permitted work and ne
Page 57 and 58: Appropriateness of referrals “Yes
Page 59 and 60: “We supplied members of staff fro
Page 61 and 62: We met with our Communications team
Page 63 and 64: Status on leaving the project 6 6%
Page 65 and 66: funded by ESF to deliver the projec
Page 67 and 68: we felt least likely to engage with
Page 69 and 70: Appendices Appendix 1 Communication
Page 72 and 73: Questionnaire Summary Results This
Page 74 and 75: Questionnaire: Partner survey - Wel
Page 80 and 81: Respondent Name esfp18 Respondent E
Page 82: Appendix 4 DWP Unit Cost Savings fo
Page 85 and 86: | UnemployedMonths Gender | 12 - 23
Page 87 and 88: RECODE of | LeavgStat | (LeavingSta
Page 89 and 90: -------------------+---------------
Page 91 and 92: CHI SQUARE TESTS OF ASSOCIATION . t
Page 93 and 94: . tab LeavgStat2 Ethnicity3, row co
Page 95 and 96: . tab LeavgStat2 debt, row col exac
Page 97 and 98: Questionnaire Summary Results This
Page 99 and 100: The Job Fair was useful to encourag
Page 101 and 102: Questionnaire: Customer survey - We
Page 103: Questionnaire: Customer survey - We
Page 107 and 108: Barton Neighbourhood Job Fair 15 th
Page 109 and 110: General comments on the above feedb
Page 111 and 112: Barton Job Fair July 2015 - Appendi
Page 113 and 114: Barton Job Fair July 2015 - Appendi
Page 115 and 116: Barton Job Fair July 2015 - Summary
Page 118: Welfare Reform Team Oxford City Cou
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Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

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