Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

Customers also made comments about the range of support we offered:
Customer feedback
“I was able to increase my hours of work to claim tax credits. I have been able to stay in my
home while looking for more suitable accommodation.”
“Help me get my confidence back. Was doing English course and maths course, went to job
club.”
“Receiving the DHP and providing advice on claiming Disability Living Allowance for my son,
led us to receive this benefit. The DHP was extremely useful to us! Without the support of
the DHP our family would have suffered dramatically.”
“Helped financially and with help with WEA. Hoping to do permitted work and eventually
confidence back to work.”
“Got on Level 3 first aid course. DHP and advice on other courses available.”
“Firstly they interviewed me how to manage my money and they tell me if there's any
problem I have to let them know and they tell me to prepare to get a job in the future.”
“It helped us pay our full rent on time. DHP helped us to avoid further debt when I was
unemployed.”
Customer feedback is also given in the Outcomes and lessons learned section of
this evaluation.
We have not used real names in these customer stories.
Richard
Richard is a single parent who had been on benefits for seven years when he contacted the
team for help in early 2013, as the jobcentre had told him that he was going to be benefit
capped later that year.
Richard told us that he lacked work experience, that he struggled with job interviews and
that he needed help with his CV, so we referred him to Skills UK for help with applying for
jobs and finding work.
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