Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015
welfare_reform_european_social_fund_project_evaluation_report
welfare_reform_european_social_fund_project_evaluation_report
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• Please refer to attached explanatory notes for further detail<br />
OCC Revised<br />
Triage<br />
Process Apr<br />
14<br />
Customer affected by <strong>Welfare</strong> <strong>Reform</strong><br />
Customer has low<br />
support needs,<br />
transitions<br />
independently<br />
Pilot <strong>Team</strong> directly<br />
approaches customer<br />
identified to be affected<br />
by WR.<br />
Customer is<br />
referred to <strong>pilot</strong> by<br />
other agency due to<br />
support need<br />
Customer refers<br />
themselves to<br />
Pilot for help<br />
New customer applies<br />
for a DHP<br />
Project Officer identifies need, likely LT solutions and conditionality<br />
DHP Officer identifies<br />
need, likely LT<br />
solutions and<br />
conditionality<br />
Caseworker conducts Phone Triage<br />
DHP Officer conducts<br />
Phone Triage<br />
Relationship Building<br />
Customer found to<br />
require a medium<br />
level <strong>of</strong> support,<br />
signposted to<br />
support services or<br />
to apply for DHP<br />
Face-to-face Triage<br />
Customer identified as<br />
having employability<br />
or intense support<br />
needs, invited for<br />
face-to-face triage<br />
interview with WRPO<br />
Officer prepares for meeting, welcomes customer.<br />
Explanation <strong>of</strong> <strong>Welfare</strong> <strong>Reform</strong>s and purpose <strong>of</strong> meeting<br />
Customer’s options/ Change readiness<br />
Problems and barriers<br />
ESF measures – Work/ FI and DC<br />
Providers<br />
Customer identified as<br />
needing F-to-F for<br />
help with options<br />
unlikely to involve<br />
employability. Invited<br />
for face-to-face triage<br />
interview with DHPO<br />
DHP turned down or<br />
awarded. LT solution and<br />
conditionality not involving<br />
employability set. Potentially<br />
passing to support services/<br />
on-going relationship.<br />
DHP and conditionality<br />
Conclusion and goodbye<br />
Customer has high support needs - enters casework, DHP assessed, relevant<br />
partner organisations notified. On-going relationship and follow up. 1.16
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