Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

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Acknowledgements Oxford City Council would like to thank everyone who worked on the project and all our internal and external partners who helped us to deliver it. Contents Page 3 The project in numbers 4 Executive summary 8 Introduction, aims, and objectives 17 Marketing and communications 21 Partnerships 24 The customer journey 43 Project performance and documentation 50 Outcomes and lessons learned 69 Appendices
The project in numbers 230 participants 53 are still in work £197,699 DHP awarded 447 DHP awards made 2,000+ people attended job fairs 62 customers found work 0.6% Oxford’s JSA rate 500 DHP applications 3 job fairs organised 288 referrals made to partners £728,856 Projected NHS savings and increased earnings by customers 3
Page 1: Welfare Reform Team Evaluation of E
Page 5 and 6: found very difficult to cope with,
Page 7 and 8: Partnerships This section outlines
Page 9 and 10: • the setting up of the Welfare R
Page 11 and 12: • two Welfare Reform Project Offi
Page 13 and 14: Project milestones and changes to p
Page 15 and 16: • ESF Department made an on the s
Page 17 and 18: 3. Marketing & Communications The t
Page 19 and 20: The team has an active Twitter acco
Page 21 and 22: 4. Partnerships A key aim of the ES
Page 23 and 24: nominated JCP work coaches, and a s
Page 25 and 26: Customer selfrefers through DHP app
Page 27 and 28: Customers gave lack of experience,
Page 29 and 30: 40 Confidence in finding work in th
Page 31 and 32: DHP in future 11 . For project cust
Page 33 and 34: Customer stories The best way to il
Page 35 and 36: When Richard was benefit capped in
Page 37 and 38: Ayesha Ayesha is a single parent wi
Page 39 and 40: Laurence We helped Laurence as part
Page 41 and 42: Mel and Ian agreed to follow both o
Page 43 and 44: 6. Performance & Documentation Meas
Page 45 and 46: People on JSA who have not found wo
Page 47 and 48: 50% 45% 43% Confidence in ICT skill
Page 49 and 50: Management information There was a
Page 51 and 52: The team should consider whether da
Page 53 and 54:
There were 38 responses to the cust
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“Want to do permitted work and ne
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Appropriateness of referrals “Yes
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“We supplied members of staff fro
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We met with our Communications team
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Status on leaving the project 6 6%
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funded by ESF to deliver the projec
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we felt least likely to engage with
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Appendices Appendix 1 Communication
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Questionnaire Summary Results This
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Questionnaire: Partner survey - Wel
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Page 78 and 79:
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Respondent Name esfp18 Respondent E
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Appendix 4 DWP Unit Cost Savings fo
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| UnemployedMonths Gender | 12 - 23
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RECODE of | LeavgStat | (LeavingSta
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-------------------+---------------
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CHI SQUARE TESTS OF ASSOCIATION . t
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. tab LeavgStat2 Ethnicity3, row co
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. tab LeavgStat2 debt, row col exac
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Questionnaire Summary Results This
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The Job Fair was useful to encourag
Page 101 and 102:
Questionnaire: Customer survey - We
Page 103 and 104:
Questionnaire: Customer survey - We
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Respondent Name Respondent Email Ad
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Barton Neighbourhood Job Fair 15 th
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General comments on the above feedb
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Barton Job Fair July 2015 - Appendi
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Barton Job Fair July 2015 - Appendi
Page 115 and 116:
Barton Job Fair July 2015 - Summary
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Welfare Reform Team Oxford City Cou
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Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

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