Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015
welfare_reform_european_social_fund_project_evaluation_report
welfare_reform_european_social_fund_project_evaluation_report
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“Want to do permitted work and need to know if I can keep housing and ESA 18 without<br />
being affected. I am engaging with mental health service and want to work gradually, when<br />
treatment finished.”<br />
“Richard was really good and like to say thank you again for the help.”<br />
“I did feel that there was more interaction needed when approaching the end <strong>of</strong> the DHP<br />
arrangement. When it was renewed it could have been done so quicker to save my landlord<br />
waiting payment.”<br />
“I really need more support as DHP till I can get a job as I am struggling now.”<br />
“They have always kept me informed <strong>of</strong> any actions I need to take to help me with any<br />
problems I have had. I know if I have any worries I can usually call and speak to someone<br />
who will advise me what to do.”<br />
“I'd want to say that I was very impressed with Nicola Lambourn, who was assigned to my<br />
particular case. She was always very ready to help, friendly, and a very welcome presence at<br />
a difficult time for me.”<br />
“All I would like to say is thank you, if it wasn't for the <strong>Welfare</strong> <strong>Reform</strong> <strong>Team</strong> I wouldn't be<br />
where I am now and I think we would be all confused and messed up. Thank you.”<br />
“My case worker Vicky she is very nice and helpful. Thank you.”<br />
“I would just like to say a very big thank you to your team. Everyone was so very helpful.<br />
And I managed with your help to keep my head above water in that time in need. Thank you<br />
all once again.” 19<br />
“I did not know anything about the <strong>Welfare</strong> <strong>Reform</strong> <strong>Team</strong>, they contacted me. If you let<br />
people know the help is there before their rent arrears built up.”<br />
“The <strong>Welfare</strong> <strong>Reform</strong> <strong>Team</strong> are very kind to me, the person who is contacting me is very<br />
kind and trying her best to help and I am doing everything for that, hope to get more<br />
support for my family. Thank you.”<br />
18 As this customer gave us her name to be entered into the customer survey prize draw, we phoned<br />
her and gave her the advice she was asking about.<br />
19 Not included in Appendix 6 as this customer returned the questionnaire after the data summary had<br />
been compiled.<br />
55
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