Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

Appropriateness of referrals
“Yes, and we are grateful of having a service that complements ours and is able to offer such
a comprehensive service to clients.”
“Yes, they were all appropriate – although we felt we could have done a better job of
generating referrals.”
“Not all, but this is very difficult to do, as it depends on a trusted relationship with an
individual, so that the potential client can feel safe in discussing their barriers, and also for
agencies to be able to share information. We would be surprised for WRT to be able to
develop this trusted relationship so quickly with complex clients.”
“The needs identified were appropriate to the customer, but sometimes had overlapped
with what the Jobcentre had asked them to do. Conversations between JCP Work Coach and
WRT Case Worker would prevent the customer being asked to do the same thing twice.”
“Yes we were confident that Welfare Reform team have carried out the correct and
thorough assessment of the client’s needs and presented this to our team so that we could
provide the appropriate support to the tenant quickly.”
Communications
“Yes, I was kept up to date about jobs fairs & courses clients could attend.”
“Yes, we have had regular updates from the team and met often to discuss service provision
and getting the best support for clients.”
“We received leaflets for Job Fairs however we feel that more could be done. Regular slots
at Comms Time could be a good way forward.”
“We attended the Job Fair organised by the Welfare Reform Team which was very well
organised.”
“Yes, regular meetings and communications have helped to build excellent working
relationships.”
“The welfare reform team have a regular monthly agenda item slot at our monthly team
meetings, allowing our team to hear what is happening in their team and for them to share
problems, solutions & initiatives.”
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