Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

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Respondent Name esfp18 Respondent Email Address User's Response: Free-Text (formatted) In future projects, having a structured approach and targets to aim for to support both organisations would be beneficial. A defined job description could also support. Response Creation Date (dd mmm yyyy) 20 Oct 2015 Report run at 3 Dec 2015 13:24:02. Total records: 14. Page 3 of 3 3 Dec 2015 13:24:02
• Please refer to attached explanatory notes for further detail OCC Revised Triage Process Apr 14 Customer affected by Welfare Reform Customer has low support needs, transitions independently Pilot Team directly approaches customer identified to be affected by WR. Customer is referred to pilot by other agency due to support need Customer refers themselves to Pilot for help New customer applies for a DHP Project Officer identifies need, likely LT solutions and conditionality DHP Officer identifies need, likely LT solutions and conditionality Caseworker conducts Phone Triage DHP Officer conducts Phone Triage Relationship Building Customer found to require a medium level of support, signposted to support services or to apply for DHP Face-to-face Triage Customer identified as having employability or intense support needs, invited for face-to-face triage interview with WRPO Officer prepares for meeting, welcomes customer. Explanation of Welfare Reforms and purpose of meeting Customer’s options/ Change readiness Problems and barriers ESF measures – Work/ FI and DC Providers Customer identified as needing F-to-F for help with options unlikely to involve employability. Invited for face-to-face triage interview with DHPO DHP turned down or awarded. LT solution and conditionality not involving employability set. Potentially passing to support services/ on-going relationship. DHP and conditionality Conclusion and goodbye Customer has high support needs - enters casework, DHP assessed, relevant partner organisations notified. On-going relationship and follow up. 1.16
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Welfare Reform Team Evaluation of E
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The project in numbers 230 particip
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found very difficult to cope with,
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Partnerships This section outlines
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• the setting up of the Welfare R
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• two Welfare Reform Project Offi
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Project milestones and changes to p
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• ESF Department made an on the s
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3. Marketing & Communications The t
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The team has an active Twitter acco
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4. Partnerships A key aim of the ES
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nominated JCP work coaches, and a s
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Customer selfrefers through DHP app
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Customers gave lack of experience,
Page 29 and 30: 40 Confidence in finding work in th
Page 31 and 32: DHP in future 11 . For project cust
Page 33 and 34: Customer stories The best way to il
Page 35 and 36: When Richard was benefit capped in
Page 37 and 38: Ayesha Ayesha is a single parent wi
Page 39 and 40: Laurence We helped Laurence as part
Page 41 and 42: Mel and Ian agreed to follow both o
Page 43 and 44: 6. Performance & Documentation Meas
Page 45 and 46: People on JSA who have not found wo
Page 47 and 48: 50% 45% 43% Confidence in ICT skill
Page 49 and 50: Management information There was a
Page 51 and 52: The team should consider whether da
Page 53 and 54: There were 38 responses to the cust
Page 55 and 56: “Want to do permitted work and ne
Page 57 and 58: Appropriateness of referrals “Yes
Page 59 and 60: “We supplied members of staff fro
Page 61 and 62: We met with our Communications team
Page 63 and 64: Status on leaving the project 6 6%
Page 65 and 66: funded by ESF to deliver the projec
Page 67 and 68: we felt least likely to engage with
Page 69 and 70: Appendices Appendix 1 Communication
Page 72 and 73: Questionnaire Summary Results This
Page 74 and 75: Questionnaire: Partner survey - Wel
Page 82: Appendix 4 DWP Unit Cost Savings fo
Page 85 and 86: | UnemployedMonths Gender | 12 - 23
Page 87 and 88: RECODE of | LeavgStat | (LeavingSta
Page 89 and 90: -------------------+---------------
Page 91 and 92: CHI SQUARE TESTS OF ASSOCIATION . t
Page 93 and 94: . tab LeavgStat2 Ethnicity3, row co
Page 95 and 96: . tab LeavgStat2 debt, row col exac
Page 97 and 98: Questionnaire Summary Results This
Page 99 and 100: The Job Fair was useful to encourag
Page 101 and 102: Questionnaire: Customer survey - We
Page 103 and 104: Questionnaire: Customer survey - We
Page 105 and 106: Respondent Name Respondent Email Ad
Page 107 and 108: Barton Neighbourhood Job Fair 15 th
Page 109 and 110: General comments on the above feedb
Page 111 and 112: Barton Job Fair July 2015 - Appendi
Page 113 and 114: Barton Job Fair July 2015 - Appendi
Page 115 and 116: Barton Job Fair July 2015 - Summary
Page 118: Welfare Reform Team Oxford City Cou
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Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

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