Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

40
Confidence in finding work in the next 3 months
38 38
Customers
35
30
25
20
15
19
15
10
7
5
0
Very confident
Reasonably
confident
50/50 Not confident Very unconfident
Referrals
Identifying customers’ needs is the first step to helping them to meet those needs
and to support them into or back into work.
The team would not have been able to deliver the project without developing a
robust network of partners able to help customers surmount and remove their
barriers to work.
Of the 288 referrals for customers in the project the overwhelming majority (220)
were made to ten partners 8 , and the breakdown of referrals to these partners is
shown in the chart below.
Other referrals were made to partners such as Connection Floating Support,
Crisis Skylight and non-seconded work coaches at JCP. Customers were also
referred to distance learning providers like Learn Direct, who did not directly take
part in the project 9 .
8 OBE/Fredericks give advice and help for people wanting to become self-employed and selfemployment
start-ups.
9 Indeed, Learn Direct would not have been able to take part in the project, as they are already funded
by the ESF.
29