Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015
welfare_reform_european_social_fund_project_evaluation_report
welfare_reform_european_social_fund_project_evaluation_report
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Could the <strong>Welfare</strong> <strong>Reform</strong> <strong>Team</strong> improve its <strong>of</strong>fer <strong>of</strong><br />
support to help your current situation?<br />
15<br />
54%<br />
13<br />
46%<br />
Yes<br />
No<br />
We also asked customers for their general comments about our work with them.<br />
Customer comments (including suggestions for improvement)<br />
“I was in a very difficult situation with rent when I contacted the WRT, and the help I<br />
received was <strong>of</strong> great benefit.”<br />
“They re-engaged me with housing <strong>of</strong>ficer who I had not seen for years and helped with my<br />
rent.”<br />
“In positive way it was helpful but it didn't last much longer. My situation was still the same<br />
and then my DHP stopped.”<br />
“Brilliant service - very helpful a lot <strong>of</strong> advice.”<br />
“I am still looking for job, doing my best and still worried for my situation later, afraid to get<br />
worse and afraid for not being able to pay the rent later.”<br />
“Without this support I would have been in debt or worse.”<br />
“Allowed me to manage my money with getting into rent arrears.”<br />
54
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