Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

More documents

Recommendations

Info

Benefit losses for project customers – whether as a result of the benefit cap, LHA or tapers due to other income – can be considerably more than £100 a month. In the worst case, customers may lose nearly £300 a week LHA and only be left with entitlement to 50 pence a week. Weekly housing benefit losses for project customers are shown in the chart below. • Debt, ethnicity and the type of welfare reform faced by customers all had a bearing on whether they found a job or not. Although a Fisher’s Exact Test of Significance indicated an association between customers’ ability to find work and debt, ethnicity and the type of welfare reform, insufficient data meant that it was not possible to establish the direction of relationship between these factors and a customer’s ability to move into employment. These are all important factors that any future evaluation should consider. A data summary and analysis is included as Appendix 5 to this evaluation. Weekly housing benefit shortfall for ESF project customers 1 1% 1 1% 8 6% 0 2 0% 1% 25 17% 105 74% Less than £50 £51-£100 £101-£150 £151-200 £201-£250 £251-300 £301 or more Customer and partner questionnaires We carried out questionnaire surveys for customers in the project and partners who helped us to deliver the project. These are included as Appendix 6 and Appendix 2 to this evaluation respectively. 52
There were 38 responses to the customer questionnaire, a return rate of 17%. We offered a draw for a £25 shopping voucher to customers who returned the survey, and subsequently decided to send out a reminder to customers who hadn’t replied to the initial questionnaire 17 . The range of support we offered these customers is outlined in The Customer Journey section of this evaluation. We also asked customers how useful this support was and whether we could improve our offer to them. The results are shown below. How useful was this support? 0 2 0% 6% 4 11% 3 8% 27 75% Very useful Quite useful Not very useful Not at all useful Don't know 17 The team has begun to look at nudge theory as a way of promoting customer engagement, particularly in our preparation for the benefit cap being reduced in 2016. The reminder mailshot offered the chance of another £25 shopping voucher and made prominent reference to a “Miss K from Blackbird Leys” who had won the first shopping voucher. We can only speculate whether this made much of an impact; however, a 17% consultation return rate is getting on for double our original expectation. 53
Page 1 and 2: Welfare Reform Team Evaluation of E
Page 3 and 4: The project in numbers 230 particip
Page 5 and 6: found very difficult to cope with,
Page 7 and 8: Partnerships This section outlines
Page 9 and 10: • the setting up of the Welfare R
Page 11 and 12: • two Welfare Reform Project Offi
Page 13 and 14: Project milestones and changes to p
Page 15 and 16: • ESF Department made an on the s
Page 17 and 18: 3. Marketing & Communications The t
Page 19 and 20: The team has an active Twitter acco
Page 21 and 22: 4. Partnerships A key aim of the ES
Page 23 and 24: nominated JCP work coaches, and a s
Page 25 and 26: Customer selfrefers through DHP app
Page 27 and 28: Customers gave lack of experience,
Page 29 and 30: 40 Confidence in finding work in th
Page 31 and 32: DHP in future 11 . For project cust
Page 33 and 34: Customer stories The best way to il
Page 35 and 36: When Richard was benefit capped in
Page 37 and 38: Ayesha Ayesha is a single parent wi
Page 39 and 40: Laurence We helped Laurence as part
Page 41 and 42: Mel and Ian agreed to follow both o
Page 43 and 44: 6. Performance & Documentation Meas
Page 45 and 46: People on JSA who have not found wo
Page 47 and 48: 50% 45% 43% Confidence in ICT skill
Page 49 and 50: Management information There was a
Page 51: The team should consider whether da
Page 55 and 56: “Want to do permitted work and ne
Page 57 and 58: Appropriateness of referrals “Yes
Page 59 and 60: “We supplied members of staff fro
Page 61 and 62: We met with our Communications team
Page 63 and 64: Status on leaving the project 6 6%
Page 65 and 66: funded by ESF to deliver the projec
Page 67 and 68: we felt least likely to engage with
Page 69 and 70: Appendices Appendix 1 Communication
Page 72 and 73: Questionnaire Summary Results This
Page 74 and 75: Questionnaire: Partner survey - Wel
Page 80 and 81: Respondent Name esfp18 Respondent E
Page 82: Appendix 4 DWP Unit Cost Savings fo
Page 85 and 86: | UnemployedMonths Gender | 12 - 23
Page 87 and 88: RECODE of | LeavgStat | (LeavingSta
Page 89 and 90: -------------------+---------------
Page 91 and 92: CHI SQUARE TESTS OF ASSOCIATION . t
Page 93 and 94: . tab LeavgStat2 Ethnicity3, row co
Page 95 and 96: . tab LeavgStat2 debt, row col exac
Page 97 and 98: Questionnaire Summary Results This
Page 99 and 100: The Job Fair was useful to encourag
Page 101 and 102: Questionnaire: Customer survey - We
Page 103 and 104:
Questionnaire: Customer survey - We
Page 105 and 106:
Respondent Name Respondent Email Ad
Page 107 and 108:
Barton Neighbourhood Job Fair 15 th
Page 109 and 110:
General comments on the above feedb
Page 111 and 112:
Barton Job Fair July 2015 - Appendi
Page 113 and 114:
Barton Job Fair July 2015 - Appendi
Page 115 and 116:
Barton Job Fair July 2015 - Summary
Page 118:
Welfare Reform Team Oxford City Cou
show all

Welfare Reform Team Evaluation of European Social Fund pilot project 2014-2015

Create successful ePaper yourself

Delete template?

Save as template?