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18<br />
BUSINESS SKILLS<br />
must be able to convince customers to buy their goods or services<br />
instead of those of their competitors. Customers always<br />
choose the goods or services at the prices they like the most.<br />
Researching the market is a very important step on the way to<br />
a successful <strong>business</strong> and all entrepreneurs should invest the<br />
time and effort it requires. If market research reveals that the<br />
demand for their good or service is likely to be insufficient,<br />
they must modify their <strong>business</strong> idea or look for a <strong>new</strong> one.<br />
1.6 Income, cost and profit<br />
Every <strong>business</strong> generates income by selling goods or services.<br />
Income refers to the total amount of money that results from<br />
a <strong>business</strong> activity. In the case of a bakery, income is what<br />
customers pay for bread and pastries. The income generated<br />
by a <strong>business</strong> activity depends on the quantity of goods or<br />
services sold and the price they were sold for:<br />
• Income = Price x Quantity<br />
Every <strong>business</strong> activity involves costs. Cost is the economic<br />
value needed to acquire something. The cost of a <strong>business</strong><br />
activity is the value of the resources that were consumed in<br />
order to generate the income. In the case of a bakery, the flour,<br />
yeast, sugar, butter and the oven used are costs. Salaries for<br />
employees and rent for the bakery are other costs. The time<br />
the entrepreneur invests in the <strong>business</strong> is also a cost.<br />
Profit is the positive difference between the income that<br />
results from selling goods or services and the costs of producing<br />
them. A <strong>business</strong> generates profit when the income it generates<br />
exceeds the costs of running it:<br />
• Profit: Income > Total cost<br />
A loss is the opposite of a profit. It accrues when the costs of<br />
running a <strong>business</strong> exceed the income it generates:<br />
• Loss: Income < Costs<br />
A loss occurs when entrepreneurs put more money into the<br />
<strong>business</strong> activity than they get out of it – they are losing money.