AIX 5L Problem Determination - IBM Redbooks

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Preparation for this exam is the topic of IBM ^ Certification Study Guide - pSeries HACMP for AIX, SG24-6187. RS/6000 SP and PSSP V3.1 Test 188 was developed for this certification. Preparation for this exam is the topic of IBM ^ Certification Study Guide - RS/6000 SP, SG24-5348. p690 Technical Support Test 195 was developed for this certification. An IBM Redbook is planned for first quarter 2003 on this subject. 1.2 Certification education courses Courses are offered to help you prepare for the certification tests. For a current list, visit the following Web site, locate your test number, and select the education resources available: http://www.ibm.com/certify/tests/info.shtml 6 IBM ^ Certification Study Guide - AIX 5L Problem Determination Tools and Techniques
Chapter 2. Customer relations The following topics are discussed in this chapter: ► Problem definition ► Collecting information from the user ► Collecting information from the system 2 This chapter is intended for system support people who have to assist customers with a certain problem. The intention is to provide methods for describing a problem and collecting the necessary information about the problem in order to take the best corrective course of action. © Copyright IBM Corp. 2003. All rights reserved. 7
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Page 4 and 5: Note: Before using this information
Page 6 and 7: 3.5.1 The /etc/inittab file . . . .
Page 8 and 9: 7.2.1 Data relocation . . . . . . .
Page 10 and 11: 9.9.1 The lslicense command . . . .
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Page 14 and 15: 10-12 Performance tuning flowchart
Page 16 and 17: 8-7 Commonly used flags of the rout
Page 18 and 19: Trademarks The following terms are
Page 20 and 21: This publication does not replace p
Page 22 and 23: Comments welcome Your comments are
Page 24 and 25: 1.1 Certification requirements To a
Page 26 and 27: e. Verify that file systems are mou
Page 30 and 31: 2.1 Defining the problem The first
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Page 36 and 37: 3.1 A general overview of the boot
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Page 68 and 69: The most important fields in the pr
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2. Select Change Show use of an SSA
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LED 299 A LED code of 299 shows tha
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Figure 4-2 Format of the 103 code m
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4.5 Quiz The following assessment q
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4.5.1 Answers 4.6 Exercises The fol
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5.1 Configuring the dump device Pri
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5.2 Starting a system dump A user-i
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A command status screen will be dis
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If the system does not have a key s
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The shconf command is invoked when
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5.4 Increasing the size of the dump
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Setting output device to /dev/rmt0.
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Look at the time of the dump and th
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Failure Causes SOFTWARE PROGRAM Rec
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Using crash, you can examine: ► A
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► ? or help[] Lists all subcomman
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LR: .waitproc+d4 (0000edc4) 2ff3b38
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DSIRR Data Storage Interrupt Reason
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*prevthread:0xe6000000 *nextthread:
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In this example, the VMM return cod
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The snap command syntax is as follo
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Flag Description -t Format Lists ea
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Flag Description -p Device Temporar
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Figure 5-3 Error log case study 2.
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Figure 5-4 Case study Which of the
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5.10.1 Answers 5.11 Exercises The f
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6.1 The error daemon The error logg
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To change the current log file, the
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To process a report from the error
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Flag Description -g Displays the AS
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Flag Description -F FlagList Select
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Probable Causes ERRDEMON STARTED AU
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To display a detailed report of all
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USER ID 0 0=SOFT IPL 1=HALT 2=TIME
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Resource Class: planar Resource Typ
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Flag Description -k ErrorID[,ErrorI
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6.5.1 Setting up an accounting syst
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6.6 The syslogd daemon The syslogd
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Use the following message priority
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3. A system operator accidentally d
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7.1 LVM data The Logical Volume Man
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7.2.1 Data relocation 7.2.2 Backup
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AIX version level Verify that the v
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This example shows that the volume
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This error information displays the
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hdisk0 Available 30-58-00-8,0 16 Bi
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7.4 The AIX JFS 7.4.1 Creating a JF
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7.4.2 Increasing the file system si
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In many cases, restoration of the b
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lv02 jfs 2 2 1 open/syncd /u/testfs
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► Understanding enhanced journale
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512 bytes) to minimize internal fra
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Function JFS2 JFS Compression No Ye
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7.4.10 Disk quota Pseudo file name
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home: blocks in use: 0, limits (sof
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7.5.3 Reducing and removing paging
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Table 7-3 Commonly used flag of the
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7.6.4 The rmlvcopy command The rmlv
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Which of the following commands sho
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8.1 Network interface problems If h
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As you can see, the output shows th
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3. If there is a default route, att
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If you are using the route command
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address of the named server and try
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TOK: access control field = 0, fram
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4. Initiate an iptrace (client, ser
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the nfs_max_threads parameter of th
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Flags Description -s host Records p
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8.6 Quiz Table 8-8 Commonly used fl
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8. Which of the following options w
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9.1 User license problems If it is
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telnet: connect: A remote host did
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9.2.4 Telnet error If when attempti
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user is limited and defined as an A
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9.4.3 A full file system uid=0(root
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9.5.1 Trace hook IDs The events tra
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your trace, the system may be traci
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113 0.004261661 0.001518 unlock: lo
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If the sendmail command encounters
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9.8 Printing Task SMIT fast path Co
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Action or function System V PowerPC
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Switching between subsystems The op
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Flag Description -s Subsystem Speci
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9.10 Quiz Flag Description -O Optio
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6. A user has the ability to ping t
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232 IBM ^ Certification Study Guide
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Figure 10-1 General performance tun
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Display previously captured data Th
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10.1.2 The vmstat command The vmsta
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later). The method used in AIX Vers
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second. Large values indicate a CPU
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kernel routine records the process
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syncd 1 2 2 0 0 0 sh 1 1 1 0 0 0 sl
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The memory columns The memory colum
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The sr column The sr column shows t
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If you want to sort to the sixth co
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► Workload Management Class (-W)
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schedtune limitations The schedtune
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schedtune parameters are reset by t
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Normal files are automatically mapp
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tty: tin tout avg-cpu: % user % sys
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When looking for performance proble
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those that do not. If you are runni
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The netstat -m command The netstat
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spec buf 1 0 0 0 128 128 0 locking
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Late Collision Errors The Late Coll
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The retrans column displays the num
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Figure 10-3 Web-based System Manage
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Superclasses A superclass is a clas
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► Shared subclass: This subclass
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The sequence of attributes within a
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This manual assignment can be done
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This defines three levels of privil
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The class assignment is done by WLM
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Figure 10-8 shows the SMIT panel wh
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Figure 10-10 SMIT panel for rset re
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10.6.1 The dbx command The dbx comm
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Subcommand Description return Conti
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15) phxent_dd [5 entries] 16) kbddd
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10.8 Command summary The following
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10.8.4 The nfsstat command 10.9 Qui
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6. Which command will show system c
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11.1 Overview 11.1.1 Terminology 11
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Note: Before installing a new set o
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► APAR number, such as IY00301. I
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► To install all filesets associa
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Table 11-2 Commonly used flags of t
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11.5 Quiz Flag Description -f Check
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- A Web server The browser must be
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Figure 12-2 HTTP filesets If you ar
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- Remote computer Type the remote d
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Figure 12-4 Documentation Library S
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CISPR International Special Committ
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I/O Input/Output I 2 C Inter Integr
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OEM Original Equipment Manufacturer
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SPM System Performance Measurement
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Other resources These publications
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phase1 figure 23 phase2 15, 24, 36
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pc.statd 189 daemons shdaemon 73 te
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host name resolution telnet login p
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N name resolution diagnostic 185 pr
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ecent CPU usage 241 recovering an i
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System Resource Controller (SRC) 13
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IBM Certification Study Guide - AIX
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AIX 5L Problem Determination - IBM Redbooks

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