AIX 5L Problem Determination - IBM Redbooks

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Note: Before using this information and the product it supports, read the information in “Notices” on page xv. Second Edition (January 2003) This edition applies to AIX 5L Version 5.1 (5765-E61) and subsequent releases running on an IBM ^ pSeries or RS/6000 server. © Copyright International Business Machines Corporation 2000, 2003. All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii The team that wrote this redbook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Become a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix Comments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Chapter 1. Certification overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 Certification requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.1.1 Required prerequisite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.1.2 Recommended prerequisite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.1.3 Information and registration for the certification exam . . . . . . . . . . . . 2 1.1.4 Core requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2 Certification education courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Chapter 2. Customer relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2.1 Defining the problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.2 Collecting information from the user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.3 Collecting information about the system . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.4 Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.4.1 Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 3. Booting problem determination . . . . . . . . . . . . . . . . . . . . . . . . 13 3.1 A general overview of the boot process . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3.2 BIST - POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3.2.1 MCA systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3.2.2 PCI systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.3 Boot phase 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.4 Boot phase 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.4.1 LED 551, 555, or 557 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.4.2 LED 552, 554, or 556 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.4.3 LED 518 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 3.4.4 The alog command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 3.5 Boot phase 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 © Copyright IBM Corp. 2003. All rights reserved. iii
Page 1: ibm.com/redbooks IBM Certification
Page 6 and 7: 3.5.1 The /etc/inittab file . . . .
Page 8 and 9: 7.2.1 Data relocation . . . . . . .
Page 10 and 11: 9.9.1 The lslicense command . . . .
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Page 14 and 15: 10-12 Performance tuning flowchart
Page 16 and 17: 8-7 Commonly used flags of the rout
Page 18 and 19: Trademarks The following terms are
Page 20 and 21: This publication does not replace p
Page 22 and 23: Comments welcome Your comments are
Page 24 and 25: 1.1 Certification requirements To a
Page 26 and 27: e. Verify that file systems are mou
Page 28 and 29: Preparation for this exam is the to
Page 30 and 31: 2.1 Defining the problem The first
Page 32 and 33: If the problem occurs on more than
Page 34 and 35: 2.4.1 Answers The following are the
Page 36 and 37: 3.1 A general overview of the boot
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Page 40 and 41: Figure 3-3 Task selection menu in d
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3.5.2 LED 553 3.5.3 LED c31 3.5.4 L
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3.5.5 pSeries servers A specific LE
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When the system is gracefully shut
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LED Reason/action c31 Define the co
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3. A file system is being mounted b
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3.9.1 Answers 3.10 Exercises The fo
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4.1 Hardware basics RS/6000 and pSe
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The most important fields in the pr
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Figure 4-1 Main diagnostics menu Th
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► Full testing requires that the
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3. Place the CD-ROM into the drive.
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Note: This service aid is only pres
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2. Select Change Show use of an SSA
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LED 299 A LED code of 299 shows tha
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Figure 4-2 Format of the 103 code m
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4.5 Quiz The following assessment q
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4.5.1 Answers 4.6 Exercises The fol
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5.1 Configuring the dump device Pri
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5.2 Starting a system dump A user-i
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A command status screen will be dis
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If the system does not have a key s
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The shconf command is invoked when
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5.4 Increasing the size of the dump
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Setting output device to /dev/rmt0.
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Look at the time of the dump and th
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Failure Causes SOFTWARE PROGRAM Rec
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Using crash, you can examine: ► A
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► ? or help[] Lists all subcomman
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LR: .waitproc+d4 (0000edc4) 2ff3b38
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DSIRR Data Storage Interrupt Reason
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*prevthread:0xe6000000 *nextthread:
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In this example, the VMM return cod
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The snap command syntax is as follo
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Flag Description -t Format Lists ea
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Flag Description -p Device Temporar
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Figure 5-3 Error log case study 2.
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Figure 5-4 Case study Which of the
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5.10.1 Answers 5.11 Exercises The f
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6.1 The error daemon The error logg
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To change the current log file, the
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To process a report from the error
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Flag Description -g Displays the AS
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Flag Description -F FlagList Select
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Probable Causes ERRDEMON STARTED AU
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To display a detailed report of all
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USER ID 0 0=SOFT IPL 1=HALT 2=TIME
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Resource Class: planar Resource Typ
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Flag Description -k ErrorID[,ErrorI
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6.5.1 Setting up an accounting syst
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6.6 The syslogd daemon The syslogd
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Use the following message priority
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3. A system operator accidentally d
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7.1 LVM data The Logical Volume Man
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7.2.1 Data relocation 7.2.2 Backup
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AIX version level Verify that the v
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This example shows that the volume
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This error information displays the
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hdisk0 Available 30-58-00-8,0 16 Bi
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7.4 The AIX JFS 7.4.1 Creating a JF
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7.4.2 Increasing the file system si
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In many cases, restoration of the b
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lv02 jfs 2 2 1 open/syncd /u/testfs
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► Understanding enhanced journale
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512 bytes) to minimize internal fra
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Function JFS2 JFS Compression No Ye
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7.4.10 Disk quota Pseudo file name
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home: blocks in use: 0, limits (sof
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7.5.3 Reducing and removing paging
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Table 7-3 Commonly used flag of the
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7.6.4 The rmlvcopy command The rmlv
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Which of the following commands sho
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8.1 Network interface problems If h
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As you can see, the output shows th
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3. If there is a default route, att
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If you are using the route command
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address of the named server and try
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TOK: access control field = 0, fram
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4. Initiate an iptrace (client, ser
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the nfs_max_threads parameter of th
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Flags Description -s host Records p
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8.6 Quiz Table 8-8 Commonly used fl
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8. Which of the following options w
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9.1 User license problems If it is
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telnet: connect: A remote host did
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9.2.4 Telnet error If when attempti
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user is limited and defined as an A
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9.4.3 A full file system uid=0(root
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9.5.1 Trace hook IDs The events tra
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your trace, the system may be traci
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113 0.004261661 0.001518 unlock: lo
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If the sendmail command encounters
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9.8 Printing Task SMIT fast path Co
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Action or function System V PowerPC
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Switching between subsystems The op
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Flag Description -s Subsystem Speci
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9.10 Quiz Flag Description -O Optio
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6. A user has the ability to ping t
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232 IBM ^ Certification Study Guide
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Figure 10-1 General performance tun
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Display previously captured data Th
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10.1.2 The vmstat command The vmsta
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later). The method used in AIX Vers
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second. Large values indicate a CPU
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kernel routine records the process
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syncd 1 2 2 0 0 0 sh 1 1 1 0 0 0 sl
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The memory columns The memory colum
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The sr column The sr column shows t
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If you want to sort to the sixth co
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► Workload Management Class (-W)
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schedtune limitations The schedtune
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schedtune parameters are reset by t
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Normal files are automatically mapp
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tty: tin tout avg-cpu: % user % sys
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When looking for performance proble
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those that do not. If you are runni
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The netstat -m command The netstat
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spec buf 1 0 0 0 128 128 0 locking
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Late Collision Errors The Late Coll
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The retrans column displays the num
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Figure 10-3 Web-based System Manage
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Superclasses A superclass is a clas
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► Shared subclass: This subclass
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The sequence of attributes within a
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This manual assignment can be done
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This defines three levels of privil
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The class assignment is done by WLM
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Figure 10-8 shows the SMIT panel wh
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Figure 10-10 SMIT panel for rset re
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10.6.1 The dbx command The dbx comm
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Subcommand Description return Conti
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15) phxent_dd [5 entries] 16) kbddd
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10.8 Command summary The following
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10.8.4 The nfsstat command 10.9 Qui
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6. Which command will show system c
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11.1 Overview 11.1.1 Terminology 11
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Note: Before installing a new set o
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► APAR number, such as IY00301. I
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► To install all filesets associa
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Table 11-2 Commonly used flags of t
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11.5 Quiz Flag Description -f Check
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- A Web server The browser must be
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Figure 12-2 HTTP filesets If you ar
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- Remote computer Type the remote d
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Figure 12-4 Documentation Library S
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CISPR International Special Committ
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I/O Input/Output I 2 C Inter Integr
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OEM Original Equipment Manufacturer
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SPM System Performance Measurement
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Other resources These publications
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phase1 figure 23 phase2 15, 24, 36
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pc.statd 189 daemons shdaemon 73 te
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host name resolution telnet login p
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N name resolution diagnostic 185 pr
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ecent CPU usage 241 recovering an i
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System Resource Controller (SRC) 13
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IBM Certification Study Guide - AIX
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AIX 5L Problem Determination - IBM Redbooks

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