Apple Technician Guide MacBook Pro (17-inch, Early 2009) - tim.id.au

2010-06-11
Wireless Input Device Doesn’t Pair
Unlikely cause: display assembly, logic board, optical drive, hard drive
Quick Check
Symptom Quick Check
Wireless Input Device Doesn’t
Pair
• Can’t get the system to
recognize the Bluetooth
keyboard or mouse
Deep Dive
1. Check Bluetooth System Preference is set to
Discoverable.
2. Check Bluetooth device has fully charged
batteries.
3. Check for Bluetooth software updates for both
the device and Mac OS X.
4. If the Bluetooth pairs with no problems, probe
about potential interference issue at user’s site.
Check Result Action Code
1. System Profiler should list
Bluetooth radio device under
system hardware. Is Bluetooth
device available?
2. System Preferences has a
Bluetooth panel. Ensure
Bluetooth is on and
discoverable. Are there any
devices listed in pairing
window?
3. Ensure a known-good
Bluetooth device is on, in close
range and discoverable mode,
Is system pairing with knowngood
device?
4. Is Bluetooth pairing with user’s
Bluetooth device?
Yes Bluetooth radio present, verify
Bluetooth preference settings,
go to step 2.
No Attempt Bluetooth repair, go
to step 5.
Yes Choose known-good device
and establish a connection.
Go to step 3.
No Attempt Bluetooth repair, go
to step 5.
Yes Pairing verified, connect with
user’s device, go to step 4.
No Attempt Bluetooth repair, go
to step 5.
Yes Issue resolved.
No Check for SW update for both
System and user device.
MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 67