Atlas Copco - Annual Report 1999

CONSTRUCTION AND MINING TECHNIQUE
CONSTRUCTION AND MINING TECHNIQUE
The mark of quality
is customer satisfaction
Atlas Copco Wagner believes that one measurement of quality is response to
customer needs and demands. One critical demand from the customer’s point
of view is the mechanical availability of the equipment required to meet their
project deadlines. To support this demand, Atlas Copco offers its customers a
maintenance, service and spare parts program.
According to the program, Atlas Copco promises to service and
maintain the equipment 24 hours a day, 7 days a week, from start
to finish of the project. Atlas Copco provides the mechanics,
training, labor, and spare parts needed to keep the vehicles operating
and to meet the guaranteed mechanical availability, which
allows projects to be completed on time.
One case in which this full-service Parts and Maintenance
Agreement led to customer satisfaction was in the Philippines.
Wagner met the challenge of providing 22 Load-Haul-Dump
vehicles (LHDs) and trucks to Raytheon-Ebasco Overseas
54 ATLAS COPCO 1999
Ltd., the principal contractor on the San Roque Multi-Purpose
Dam Project in San Manuel, Philippines. The only way
the contractor could be assured of completing a critical part
of the tunneling was to have 95 percent mechanical availability
for the operating units. To make that type of commitment,
Atlas Copco offered Raytheon-Ebasco a full-service Parts and
Maintenance Agreement that ensured the units were ready to
work when the contractor was ready for mucking and hauling.
The units’ reliability and performance allowed them to meet
the project deadlines.