Event Organizers Sector Supplement - Global Reporting Initiative

Event Organizers Sector Supplement
Indicator Protocols Set: PR
IP
&
EOSS
PR1 Life cycle stages in which wellbeing
and the health and safety impacts of
the event and its products and services
are assessed for improvement, and the
number and percentage of significant
products and services categories
provided at the event that are subject
to such procedures.
EO
EO
EO
Development of event/
product concept
R & D
Certification /Licensing
Manufacturing and
production
Attendee management
(e.g., crowd control)
Participant management
yes
no
EO
EO
EO
Refer to EO4 for reporting on number, type and issue of
expressions of dissent, and organization’s responses.
1. Relevance
This measure helps to identify the existence and scope
of systematic efforts to address the wellbeing and
health and safety of customers and participants who
are content providers, across the life cycle of an event
and its products and/or services. Customers and
participants who are content providers expect the
event, products and services to perform their intended
functions satisfactorily, and not pose a risk to wellbeing
and health and safety. This responsibility is not only
subject to laws and regulations, but is also addressed
in voluntary codes such as the OECD Guidelines for
Multinational Enterprises. Crowd control at an event
is one example of a wellbeing and health and safety
consideration.
Efforts made to protect the wellbeing and health
and safety of those who use or deliver the event
and its products/services have direct impacts on
an organization’s reputation, the organization’s
legal and financial risk due to recall, cancellation,
interruption, early termination and curtailment, market
differentiation in relation to quality, and employee
motivation and that of volunteers, contractors, and
participants who are content providers.
2. Compilation
2.1 In each of the following life cycle stages, report
whether the and wellbeing health and safety
impacts the event and its of products and
services are assessed for improvement:
EO
EO
EO
EO
EO
EO
EO
EO
EO
Marketing and promotion
Storage distribution and
supply
Use and service
Disposal, reuse, or recycling
2.2 Report the number and percentage of significant
events, product or service categories that are
covered by and assessed for compliance with such
procedures.
3. Definitions
Customer
Purchaser or user of goods or services. In this
Supplement, customer may refer to attendees and
spectators, people buying merchandise (who may not
be attending the event), or a client purchasing services
from the organizer
Customer wellbeing
Customer satisfaction and happiness. In this
Supplement, customer wellbeing includes, but goes
beyond, health and safety.
4. Documentation
Potential information sources include the reporting
organization’s event management team, health and
safety, and legal and sales departments as well as the
documentation collected through quality management
systems, event evaluations, surveys and incident
reports.
5. References
EO
EO
EO
EO
EO
• OECD Guidelines for Multinational Enterprises,
Revision 2000.
Version 3.1/EOSS Final version
3