Event Organizers Sector Supplement - Global Reporting Initiative

IP
&
EOSS
Indicator Protocols Set: PR
Event Organizers Sector Supplement
PR2 Total number of incidents of
non-compliance with regulations and
voluntary codes concerning participants’
(who are content providers) and
customer wellbeing and the health
and safety impacts of the event and its
products and services during their life
cycle, by type of outcomes.
EO
EO
2.5 Incidents of non-compliance in which the
organization was determined not to be at fault are
not counted in this Indicator.
2.6 Report the total number of incidents of noncompliance
with the wellbeing and health and
safety of the event and its products and services,
broken down by:
• Incidents of non-compliance with regulations
resulting in a fine or penalty;
EO
1. Relevance
Protection of health and safety and the wellbeing of
customers and participants who are content providers
is a recognized goal of many national and international
regulations. Failing to comply with legal requirements
indicates either inadequate internal management
systems and procedures, or lack of implementation.
In addition to direct financial consequences, ongoing
compliance failure poses increased financial risk due to
damage to both reputation and workforce (employees,
volunteers, contracted labor and any participants who
are content providers) motivation. For an organization,
the number of incidents of non-compliance should
remain as low as possible. The trends revealed by this
Indicator will indicate improvements or deterioration in
the effectiveness of internal controls.
2. Compilation
2.1 This Indicator addresses the life cycle of the event
and its products or services once they are
available for use and therefore subject to
regulations concerning the health and safety of
products and services.
EO
EO
EO
• Incidents of non-compliance with regulations
resulting in a warning;
• Incidents of non-compliance with voluntary
codes;
• Incidents of non-compliance with anti-doping
policies; and
• Incidents of hooliganism.
3. Definitions
Customer
Purchaser or user of goods or services. In this
Supplement, customer may refer to attendees and
spectators, people buying merchandise (who may not
be attending the event), or a client purchasing services
from the organizer.
Customer wellbeing
Customer satisfaction and happiness. In this
Supplement, customer wellbeing includes, but goes
beyond, health and safety.
EO
EO
2.2 Where the reporting organization has not
identified any non-compliance with regulations
and voluntary codes, a brief statement to this fact
is sufficient.
2.3 Identify the total number of incidents of noncompliance
with regulations and voluntary codes
concerning the health and safety of the event and
its products and services during the reporting
period.
EO
4. Documentation
Potential information sources include the reporting
organization’s event management team, medical teams,
health and safety, legal and R&D departments as well as
documentation collected through quality management
systems and attendee feedback.
5. References
• World Anti-Doping Agency: www.wada-ama.org
EO
EO
EO
2.4 This Indicator refers to incidents of non-compliance
within the reporting period. If a substantial number
of incidents relate to events in preceding years, this
should be indicated.
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