HP LaserJet 5200 user guide - ENWW

Troubleshooting common Macintosh problems
In addition to the problems that are listed in Solving general printing problems, this section lists
problems that can occur when using a Mac computer.
NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The
printer will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
The printer software might not have been installed or was
installed incorrectly.
The Postscript Printer Description (PPD) file is corrupt.
Solution
Make sure that the HP LaserJet 5200 PPD is in the following
hard drive folder: Library/Printers/PPDs/Contents/
Resources/.lproj, where “” represents
the two-letter language code for the language that you are
using. If necessary, reinstall the software. See the getting
started guide for instructions.
Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where “” represents the two-letter
language code for the language that you are using. Reinstall
the software. See the getting started guide for instructions.
The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause
The printer might not be ready.
The wrong connection type might be selected.
The wrong printer name, IP address, or Rendezvous host
name is being used.
The interface cable might be defective or of poor quality.
Solution
Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
printer and the computer.
Check the printer name, IP address, or Rendezvous host
name by printing a configuration page See Using printer
information pages. Verify that the name, IP address, or
Rendezvous host name on the configuration page matches
the printer name, IP address, or Rendezvous host name in
the Print Center.
Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause
The printer might not be ready.
Solution
Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
ENWW Troubleshooting common Macintosh problems 167