Supplementary A - London Borough of Hillingdon

9. COMMUNICATION AND CONSULTATION
Within this section
Your right to be consulted 9.1
How we consult 9.2
Changes to the terms of the Tenancy Agreement 9.3
Rent changes 9.4
Your right to complain 9.5
Your right to be
consulted
9.1 We must consult you and ask for your views about any
plans we have that will significantly affect the property
you live in, the services we provide, or your housing
situation. Such plans may be to:
• carry out modernisation or improvement work to
the property
• carry out modernisation or improvement to the
estate
• change a policy that affects the way we provide
services to you
• change the facilities or level of services we
provide to you.
How we consult 9.2 The way in which we consult you will depend on what
we want to talk to you about and the number of tenants
affected by the issues involved.
• If it affects the property you live in we will most
likely write to or talk to you personally.
• If it involves an area or group of tenants, we
may use a more general way of discussing this
with residents, for example by holding meetings
with tenant and resident Associations or the
Housing Consultative Forum.
We welcome tenants’ views on all our housing
management policies and will normally not change any
major policy or strategy without first considering
tenants’ views.
Cabinet report 15 th March 2007 appendix to Item 3 Page 44