View publication - Chartered Institute of Housing

Dr Robert Rosenfeld has been Academic Director of the CIH Leadership Programme
for Housing since 2001. Thanks are due to the many hundreds of participants who have
shaped his views and offered insights into their leadership roles in the social housing
industry. In truth, they really should accept some of the blame for the contents of his
submission! Aside from Robert’s role with the CIH Leadership Programme, he continues
as an academic working with universities around the world lecturing on leadership,
strategy, change management and entrepreneurship.
Kulbir Shergill is the Head of Diversity and Inclusion at Genesis Housing. Over the past
three years she has successfully helped to lead and influence attitudes and behaviours
across the business to embed diversity as one of Genesis’ ‘golden threads.’ The
company’s diversity work has been recognised through several high profile awards
including Times Top 50 Places for Women to Work, Stonewall Top 100 Employers; and
recently finalists in the National Business Awards under the Leadership on Diversity
category. Most significantly Kulbir has helped the organisation to articulate and measure
business benefits at corporate and operational levels. Innovative work on segmenting
customer groups particularly lesbian, gay, bisexual and transgender (LGTB) groups and
analysing specific needs through engagement, has resulted in outstanding customer
service improvements. Prior to joining Genesis, Kulbir worked with a wide range of local
and national public service bodies as an executive and board member. Her most
significant work was with NACRO where the organisation achieved number one rating
in the Stonewall Top 100 Employers and received the British Diversity Award for its work
with customers and staff. Kulbir is currently researching material for a new book
focussed on innovative strategies and solutions relevant for the 21st Century.
Judy Smith is part of Jay Consulting, providing services to universities, further
education (FE) colleges, employer groups and other organisations that work in the
lifelong learning and higher education (HE) sectors. Judy has a background in teaching
health and social care studies and as a project manager in activity to widen participation
and develop employability-employee learning.
Trevor Smith B.Sc, MSc, is a Director of the Centre for Partnership, part of the
Incommunities Group and Director of Sutton Smith. Both organisations specialise in
learning, predominantly in the housing industry. Acting as an adviser, consultant and
mentor he works with senior executive and non executive leaders and their teams and
Boards. His approach to advising combines strategy, psychology and creativity in
enabling organisational change through personal and leadership transformation. Trevor
has devised a number of learning tools including the Culture Well, The Leadership and
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