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LEARNING FROM GENTOO – BECOMING AN ‘EMPLOYER OF CHOICE’<br />

Learning from Gentoo – becoming an ‘employer <strong>of</strong> choice’<br />

By Pat Havord,Head <strong>of</strong> Learning; Julie Kelly, Assistant Chief Executive; and Lisette<br />

Nicholson, Head <strong>of</strong> People Management at Gentoo<br />

Summary<br />

Gentoo is an investor in people, property and the planet. Its primary resource,<br />

now and in the future, are its people – customers, staff and partners. It needs,<br />

therefore, to be the ‘employer <strong>of</strong> choice’ and secure lifelong relationships with<br />

staff who live and share its values. This requires the right ‘psychological<br />

contract’ between employer and employee that is a two way deal: Gentoo is<br />

committed to providing working experiences <strong>of</strong> value to both parties and<br />

enable staff access to a ladder <strong>of</strong> learning opportunities. This relationship<br />

extends to customers, partners and future stakeholders.<br />

Introducing Gentoo<br />

At Gentoo we aim to make a positive mark on the future by investing in people, the<br />

planet and in property. We consist <strong>of</strong> a number <strong>of</strong> divisions delivering a wide portfolio <strong>of</strong><br />

products and services. Our beliefs and approach are encapsulated in our ‘Vision, Mission<br />

and Values’ outlined below:<br />

• Vision – to improve the ‘art <strong>of</strong> living’ beyond imagination. The ‘art i<strong>of</strong> living’ is our<br />

ambition to ‘improve the lives <strong>of</strong> the people, communities and the environment in<br />

which we operate by investing in people, the planet and property’.<br />

• Mission – we generate wealth by improving the lives <strong>of</strong> our customers and re-invest<br />

this wealth in passionate people by creating a climate for personal and collective<br />

growth and opportunity.<br />

• Values:<br />

– Believe nothing is impossible.<br />

– Re-imagine the future.<br />

– Cultivate a learning curiosity.<br />

– Live authentic relationships.<br />

– Give us all you’ve got.<br />

This article illustrates our beliefs as an organisation, our approach to people as an<br />

employer, how this impacts on our business planning; and how we develop our staff to<br />

meet today’s challenges and to respond positively to the challenges <strong>of</strong> the future.<br />

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