View publication - Chartered Institute of Housing
View publication - Chartered Institute of Housing
View publication - Chartered Institute of Housing
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Foreword<br />
By Chan Kataria<br />
Group Chief Executive <strong>of</strong> East Midlands <strong>Housing</strong> (EMH) Group<br />
The housing industry is in a period <strong>of</strong> unprecedented change –<br />
a protracted period <strong>of</strong> austerity has delivered a tougher<br />
operating environment, there have been transformations in both<br />
the political vision and aspirations for housing; and a new drive<br />
on the part <strong>of</strong> providers to deliver social value through business<br />
value. Technology is transforming service delivery; and our customer base is becoming<br />
increasingly diverse and discerning.<br />
These radical transformations have only just begun. The housing industry is likely to face<br />
many more volatile years ahead, bringing with them not just challenges, but new<br />
opportunities for a reinvigorated service <strong>of</strong>fer. How housing providers achieve decisive<br />
leadership in response to this changing landscape and support skills development<br />
among staff and communities will be among the key challenges for the future.<br />
CIH and EMH Group brought together over 30 experts from housing and learning to<br />
discuss these issues and to horizon-scan the future; focusing specifically on identifying<br />
and describing the skills, knowledge and behaviours which will be needed for the<br />
pr<strong>of</strong>ession <strong>of</strong> the future. This anthology provides a fascinating insight into the diverse<br />
ways in which the housing industry is changing and the impact this will have on<br />
skills and learning needs. It <strong>of</strong>fers invaluable insights into how organisations can<br />
future-pro<strong>of</strong> their business and exploit new opportunities through nurturing and<br />
managing talent and delivering cultures <strong>of</strong> learning focused on delivering both business<br />
and social value.<br />
EMH Group has already embarked upon a skills for the future project which is<br />
strategically driven and targets leaders, front-line staff and customers also. We are<br />
delighted to be able to share our vision and learning with you in this anthology. In<br />
addition, our commitment to exploring the transformational possibilities <strong>of</strong> learning for<br />
business, staff and communities is why we have been excited to support CIH with the<br />
development <strong>of</strong> this <strong>publication</strong>.<br />
I hope that you will find Learning today, leading tomorrow an engaging and stimulating<br />
resource which will spark creative conversations about skills and learning within your<br />
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