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HOW MENTORING AND COACHING BROKE THE ‘GLASS CEILING’<br />

Key points<br />

• Diverse organisations are more productive and innovative.<br />

• Managing a diverse workforce means that when organisations are<br />

planning for learning and development, they need to take into account<br />

different ways in which different groups and individuals learn and<br />

develop.<br />

• Mentoring is an essential compliment to training because it addresses<br />

more qualitative factors affecting how people perform in their role and it<br />

<strong>of</strong>fers an individual and focused approach to pr<strong>of</strong>essional development.<br />

• The opportunity to develop pr<strong>of</strong>essional networks is a key way <strong>of</strong><br />

supporting individual pr<strong>of</strong>essional development.<br />

• Individuals too have a responsibility to be strategic about their own career<br />

opportunities and to take positive advantage <strong>of</strong> the opportunities<br />

employers provide for them.<br />

• Who you know is important for the future <strong>of</strong> your organisation.<br />

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